DENSON DOMENIC PINTO
Dubai
Summary
Driven professional with natural aptitude for analytical thinking and strategic planning. Possesses strong problem-solving abilities and excellent communication skills, valuable for managing complex projects and building client relationships. Ready to contribute significantly to business growth and team success. Committed to leveraging technical skills to enhance operational efficiency and support organizational goals.
Overview
9
9
years of professional experience
Work history
Account Services Senior Associate
Emirates NBD Global Services
01.2023 - Current
- Processed customer requests from stakeholders and clients via BPM, CRM, Sign Online, and email.
- Onboarded new accounts and created suffix accounts, FD, account maintenance, and closures.
- Managed ARC corporate mailbox daily, addressing inquiries from stakeholders promptly.
- Identified and highlighted missing details in customer requests to mitigate risks.
- Handled inquiries at CAS counter regarding corporate account services, ensuring high-quality service delivery.
- Escalated system issues to IT department for various applications processing requests.
- Conducted User Acceptance Testing for new applications and system upgrades.
Relationship Manager
Liberty General Insurance Ltd
, INDIA
08.2016 - 07.2022
- Utilized prospecting techniques to identify potential Insurance Advisor. recruiting and developing them to achieve consistent profitability and render services.
- Educated customers about Insurance Product and Service along with Insurance Advisors and processed purchases.
- Managing relationship with insurance Advisor and increasing book size with new and renewal business for Health and Non Motor Products.
- Review insurance applications and endorsements to evaluate submissions information required to accept or reject new policies bases on underwriting guidelines.
- Determining appropriate rate classes and calculate premium on basis of acquired information and provide competitive pricing. And also implement fire Safety measures as per guideline
- Monitored issues and claims carefully and reached out to Insurance Advisor and customers to provide immediate resolution and maintain satisfaction.
Education
MBA - Finance And Marketing
Visvesvaraya Technological University
05-2016
Bachelor of Business Management - Finance And Accounting
Mangalore University
04-2014
Skills
- ERP software proficiency
- Advanced Excel skills
- MS Outlook expertise
- Banking application knowledge
Accomplishments
- Awarded as Highest Non Motor (Fire, Burglary etc. Insurance ) Business in July - 2017
- Awarded as One of the Top 5 SM for Health Insurance PAN India for month of October November and December (OND) - 2020
- Awarded as Retail Digital Champion (REAP App) for November -2021
- Winner in Team Event Liberty Premier League for direct selling During Covid-19 Lockdown
- Awarded as Business retention for the year 2021- 2022
- Tanfeeth Certificate of appreciation - Q2 - 2024
Languages
English
Beginner
Hindi
Beginner
Kannada
Beginner
Konkani
Beginner
Tulu
Beginner
Timeline
Account Services Senior Associate
Emirates NBD Global Services
01.2023 - Current
Relationship Manager
Liberty General Insurance Ltd
08.2016 - 07.2022
Bachelor of Business Management - Finance And Accounting
Mangalore University
MBA - Finance And Marketing
Visvesvaraya Technological University
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