Desiree Golling

- Develop strategic account plans to drive revenue growth, retention, and market share.

- Managed and expanded portfolio of key real estate developer and brokerage accounts, enhancing client engagement and loyalty.

- Lead renewal and upsell negotiations, ensuring long-term partnerships and client satisfaction.

- Analyze performance data and market trends to deliver actionable insights.

- Conducted regular business reviews and strategy meetings with senior stakeholders to align strategies and drive mutual success.

- Build and maintain long term relationships

- Maintain high client retention rates and analyse account performance data and KPIs

-Support clients with listing optimization, credit strategy, and visibility improvements.

- Collaborate cross-functionally with product, marketing, and operations teams to enhance customer experience.

• Establish, develop and maintain positive business and customer relationships
• Perform cost-benefit and need analysis of existing/potential customers to meet their needs
• Provide complete and appropriate solutions for every customer in order to boost top line revenue growth, customer acquisition levels and profitability
• Expedite the resolution of customer problems and complaints to maximise satisfaction
• Ensuring to keep updated with all policy regulations.
• Having to be extremely versatile and multi talented due to working across several different industries in short periods of time
• Meeting with VIP corporate level executives.
• Conducting thorough research product knowledge in competitive markets

• Established a network of contacts to attract new clients
• Working closely with relocation agents via referrals to pitch our knowledge and products to clients who may be interested in financial services
• Contacting warm/cold leads to pitch products
• Implementing strategies and opportunities for my senior sales consultant to promote growth and boost revenue
• Developed relationships with senior decision makers.
• Enhanced organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and to new job accomplishments

Build and maintain long-term relationships with clients
• Understand client objectives (rental yield, tenant profile, timeline)
• Provide market advice on pricing and positioning

Qualify prospective tenants
• Schedule and conduct property viewings
• Answer questions and highlight key selling points
• Follow up consistently to convert leads

Negotiate rental terms between landlord and tenant