DHARUN GANI
Dubai,UNITED ARAB EMIRATES
Summary
Dynamic professional with expertise in customer orientation and communication mastery, excelling in team management and customer relationship management. Proven track record in supply chain management, data monitoring, and performance reporting. Committed to leveraging skills to drive organisational success and enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager Operations
YAHBB LOGISTICS
SHARJAH, Sharjah
01.2024 - 04.2025
- Monitoring courier performance and preparing data on hourly basis
- Hiring and training new warehouse staff
- Strategically plan and manage logistics, warehouse transportation and customer services
- Warehouse managers are responsible for overseeing the efficient receipt, storage, and dispatch of a wide range of goods
- Maintained clean work environment, promoting effective workflow and reducing hazards.
- Liaised with transport companies to enable on-time deliveries nationwide.
- Supervised daily warehousing activities to ensure operational efficiency.
- Fulfilled customer orders promptly due to an efficient order tracking system implementation.
- Improved warehouse layout to maximise storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Operated forklifts and pallet jacks in alignment with safety protocols.
- Worked with supply chain professionals to monitor and replenish inventory levels.
- Analysed inventory reports to achieve strong product availability.
- Coordinated dispatching of transport vehicles distributing goods across
- Established operational and administrative procedures and enforced controls.
- Selected, trained and performance-managed staff to build results-focused team.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Devised risk mitigation strategies, enhancing company resilience during market volatility periods.
Quality Control & Customer Service Supervisor
J&T Express
Abu dhabi, Abu Dhabi
04.2022 - 11.2023
- Managed documentation related to quality assurance department meticulously thus facilitating easy access during audits or when required by management.
- Streamlined operational processes, resulting in improved productivity.
- Managed high-volume customer inquiries in a professional manner.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Handled high volume calls whilst maintaining professionalism and composure.
- Led teams to achieve business objectives on time and within budget constraints.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Increased efficiency with development and implementation of new policies.
Customer Service Executive
Aramex
Abu dhabi, Abu Dhabi
04.2017 - 04.2022
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Managed difficult situations for positive outcomes.
- Handled high volume calls whilst maintaining professionalism and composure.
- Coordinated with other departments for efficient problem resolution.
- Developed strong product knowledge, customers appreciated the extra information.
- Exceeded targets by delivering comprehensive and consistent service.
Education
Bachelor of Science - B.E
AMS COLLEGE OF ENGINEERING
CHENNAI 01.2010 - 1 2014
Skills
- Customer orientation
- Communication mastery
- Team management
- Customer relationship management
- Supply chain management
- Data monitored
- Performance Reporting
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Languages
English
Fluent
Tamil
Native
hindi
Upper intermediate
Custom
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Manager Operations
YAHBB LOGISTICS
01.2024 - 04.2025
Quality Control & Customer Service Supervisor
J&T Express
04.2022 - 11.2023
Customer Service Executive
Aramex
04.2017 - 04.2022
Bachelor of Science - B.E
AMS COLLEGE OF ENGINEERING
01.2010 - 1 2014
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