DHIVAKAR A
Chennai,India
Summary
I am an enthusiastic Electrical engineer with 6+ years of total experience in Automobile design, Channel management and Service with domain knowledge related to IC Engines, vehicle control systems, low-cost automation, Calibration, Channel networking and Management, Mechanical and Electrical system design and development. I am proficient enough to keenly direct myself towards growth and development of the organization and achieve my managerial goals both effective and efficient way.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work history
Workshop supervisor
Al Naboodah Commercial Vehicles. LLC
Dubai, United Arab Emirates
2025.07 - Current
- Co ordinating and providing authorised service support with multi brands like DAF, Ashok Leyland, VECV, ZhongTong, Mitsubishi, and Isuzu.
- Improving field service capabilities in line with business strategy through dedicated customer service.
- Handling customer complaints and queries promptly, enhancing customer satisfaction levels.
- Providing training, improving overall team performance.
- Maintaining inventory levels by regularly ordering necessary spares to ensure seamless operation of workshop and TAT.
- Acting as first point of contact for complex customer and engineering issues.
- Driving team engagement by providing workshop team with relevant tools, product knowledge and development opportunities.
- Providing technical assistance on cases pertaining to both warranty and non-warranty failures.
- Performing RCA and reporting to OEM's with investigation finding and corrective action suggestions.
- Prioritizing Field campaigns to ensure product reliability.
Zonal Service InCharge
ZF CVS
Chennai, India
2023.06 - 2025.04
- Heading south zone for aftermarket service related activities.
- Handling Various systems which contributes in controlling vehicle like Brakes, ABS, EBS, ESC, ADAS, TEBS, TABS, Trailer pulse, FMS, TPMS and AMT.
- Handling 80+ Authorized Service Centers across the zone.
- Developing customer service training materials for new employees, resulting in an increase in customer service knowledge and skills.
- Training and mentoring new customer service representatives, resulting increase in customer service productivity.
- Identifying and Developing of New ASC’s across the white–spots where the vehicle ply will be high.
- Supporting OEM’s and WMD’s for restoration of the vehicles for maintaining better TAT.
Senior Officer – Aftermarket
Ashok Leyland Ltd
2019.01 - 2023.01
- Service CTM for New Products on Intermediate Commercial Vehicle segment.
- Handling and Supporting New products from design stage to release state by giving technical inputs and field failures on existing vehicles for reducing field failures and increasing performance of the vehicles.
- Providing extended support on En-route breakdown related to fault codes and electrical failures for vehicles with BS6 Compliance.
- Extended Team member of Quick response team of Intermediate Commercial Vehicles.
- Supported CNG vehicles breakdown on field and maintained uptime of 90%.
- Pursuing implementation of various product improvements against field failures.
- Recommends the parts minimum stock level for newly launched vehicle models/Aggregates.
- Organizes campaign for field vehicles with resolution action for preventing the safety critical/Highcost failures and monitor its performance for permanent closure.
Education
Diploma - Electrical and Electronics Engineering
PSG Polytechnic college
Coimbatore 2015.06 - 2019.04
SSLC -
Dr. VGN. Metric. Hr. Sec. School
TirunelveliSkills
- Observation
- Decision making
- Communication
- Multi-tasking
- Troubleshooting
- Breakdown Analysis
- Safety protocols enforcement
- Workshop layout planning
- Workshop coordination
- Workforce supervision
- Customer relations
- Field service improvement
- Workshop team leadership
- Vehicle repairs and maintenance
- Repairs knowledge
Languages
English
Fluent
Tamil
Native
Telugu
Native
Hindi
Intermediate
Timeline
Workshop supervisor
Al Naboodah Commercial Vehicles. LLC
2025.07 - Current
Zonal Service InCharge
ZF CVS
2023.06 - 2025.04
Senior Officer – Aftermarket
Ashok Leyland Ltd
2019.01 - 2023.01
Diploma - Electrical and Electronics Engineering
PSG Polytechnic college
2015.06 - 2019.04
SSLC -
Dr. VGN. Metric. Hr. Sec. School