Dhruvi Joshi
Business Development Manager
Dubai, United Arab Emirates,Dubai
Summary
Experienced Business Development Professional with a strong background in the accounting and finance industry. Over the past 7 years, I have honed my skills working with multinational banks and companies. For the last 3 years, I have been a key member of the business development team at a prominent chartered accounting & auditing firm in Dubai.
My expertise lies in identifying growth opportunities, building strategic partnerships, and driving business success in dynamic environments. Passionate about leveraging my industry knowledge to contribute to organizational growth and deliver exceptional results.
Overview
7
7
years of professional experience
Work History
Business Development Manager
DSB Chartered Accountants LLC
05.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Business Development Team Leader
AMCA
03.2022 - 04.2024
- Mentored junior team members to enhance their skills and improve overall team performance.
- Achieved revenue growth with targeted prospecting and effective negotiation of contracts.
- Performed one-on-ones to evaluate progress, discuss professional development, and coach employees to reach targets.
- Prepare tax research memos and tax advisory reports. Assist clients with GOAML and compliance-related requirements. Offering
customized - Auditing solutions. with clients to deliver the highest delivery standards on a timely basis.
escalate issues as appropriate and drive performance-improvement solutions. - Support the team in marketing and business development initiatives to grow the client base.
Transaction Specialist II
JPMorgan Chase & Co
10.2019 - 12.2021
- As a Transaction Processing Specialist in the wholesale and Corporate
Investment group, I was responsible for ensuring that all aspects of
transaction management for clients and clearinghouses is completed on
time and exceptions and client inquiries are resolved - Managed risk effectively by identifying potential fraudulent activities and escalating concerns as necessary.
- Safeguarded sensitive information by adhering to strict confidentiality protocols in all transactions.
- Increased team efficiency, assisting colleagues in resolving complex transaction issues.
Customer Relationship Advisor
Tech Mahindra Business Services
04.2018 - 10.2019
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Coordinated client events to showcase products and services, fostering strong community connections and driving brand awareness.
- Actively participated in industry events and conferences to stay informed of the latest trends and innovations, helping the company maintain a competitive edge.
- Collaborated with cross-functional teams to ensure seamless service delivery, leading to high levels of customer retention.
Technical Support Associate
Convergys
06.2017 - 01.2018
- Serve as the first point of contact for customers(USA region)with
complaints or questions concerning the company's technological
products/services and billing issues via phone calls, emails, and web chat - Effectively liaise with the various departments to resolve customer
issues.
Education
Master of Business Administration - MBA - Accounting And Business Management
Welingkar Institute of Management
Mumbai, Maharashtra, India09.2020
Bachelor of Accounting & Finance - Accounting And Finance
Reena Mehta College
Mumbai, Maharashtra, India07.2018
Associate's Degree, (HSSC) - COMMERCE
LORDS UNIVERSAL COLLEGE
Mumbai, Maharashtra, India05.2014
SSC -
RAVAL INTERNATIONAL SCHOOL
Mumbai, Maharashtra, India07.2012
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Regulatory Compliance
Languages
English
Hindi
Marathi
Gujarati
Timeline
Business Development Manager
DSB Chartered Accountants LLC
05.2024 - Current
Business Development Team Leader
AMCA
03.2022 - 04.2024
Transaction Specialist II
JPMorgan Chase & Co
10.2019 - 12.2021
Customer Relationship Advisor
Tech Mahindra Business Services
04.2018 - 10.2019
Technical Support Associate
Convergys
06.2017 - 01.2018
Master of Business Administration - MBA - Accounting And Business Management
Welingkar Institute of Management
Bachelor of Accounting & Finance - Accounting And Finance
Reena Mehta College
Associate's Degree, (HSSC) - COMMERCE
LORDS UNIVERSAL COLLEGE
SSC -
RAVAL INTERNATIONAL SCHOOL
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