Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Diana Karuhumba

Dubai

Summary

Accomplished Flight Attendant offering over 8 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Cabin Crew Member

Emirates Airline
10.2015 - Current
  • Oversaw routine and unplanned security searches, as well as regular facility and grounds patrols, to protect personnel and assets
  • Managed accurate and efficient unit paperwork and current personnel files
  • Resolved problems, improved operations and provided exceptional service
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Enforced lost and found procedures for any items inadvertently left behind by travelers
  • Followed company regulations and rules to promote a safe environment for travelers and employees
  • Oversaw maintenance of all required equipment and sent it out for required services
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
  • Kept up to date with the latest safety, medical, and service updates with the airline and aviation industry
  • Managed passenger safety during rejected takeoffs, cabin depressurization, and emergency landings
  • Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders, and other scenarios
  • Promoted inflight ICE award-winning system and inflight retail products, with some funds donated to Australia to relieve the bushfire
  • Anticipated and delivered the highest level of service to all passengers by availing all their requests in a timely manner and maintaining integrity, confidentiality, and professionalism at all times.

Education

MBA - Data Science And Applied AI

College De Paris - Ascencia Business School
Paris France

Skills

Hard Skills

  • Data Visualization
  • Regression Analysis
  • Data Base Management
  • Query Language
  • Ms Excel

Soft Skills

  • Story Telling
  • Problem Solving
  • Critical Thinking
  • Communication
  • Data Intuition
  • Analytical thinking
  • Flexibility

Certification

ICDL International Computer Diving License certification, 2010

Languages

English
Intermediate (B1)

Timeline

Senior Cabin Crew Member

Emirates Airline
10.2015 - Current

MBA - Data Science And Applied AI

College De Paris - Ascencia Business School
ICDL International Computer Diving License certification, 2010
Diana Karuhumba