Diana Karuhumba
Dubai
Summary
Accomplished Flight Attendant offering over 8 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew Member
Emirates Airline
Dubai, United Arab Emirates
10.2015 - Current
- Oversaw routine and unplanned security searches, as well as regular facility and grounds patrols, to protect personnel and assets
- Managed accurate and efficient unit paperwork and current personnel files
- Resolved problems, improved operations and provided exceptional service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Answered passengers' questions and provided solutions to issues arising during flights
- Enforced lost and found procedures for any items inadvertently left behind by travelers
- Followed company regulations and rules to promote a safe environment for travelers and employees
- Oversaw maintenance of all required equipment and sent it out for required services
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
- Kept up to date with the latest safety, medical, and service updates with the airline and aviation industry
- Managed passenger safety during rejected takeoffs, cabin depressurization, and emergency landings
- Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders, and other scenarios
- Promoted inflight ICE award-winning system and inflight retail products, with some funds donated to Australia to relieve the bushfire
- Anticipated and delivered the highest level of service to all passengers by availing all their requests in a timely manner and maintaining integrity, confidentiality, and professionalism at all times.
Education
MBA - Data Science And Applied AI
College De Paris - Ascencia Business School
Paris FranceSkills
Hard Skills
- Data Visualization
- Regression Analysis
- Data Base Management
- Query Language
- Ms Excel
Soft Skills
- Story Telling
- Problem Solving
- Critical Thinking
- Communication
- Data Intuition
- Analytical thinking
- Flexibility
Certification
ICDL International Computer Diving License certification, 2010
Languages
English
Intermediate (B1)
Timeline
Senior Cabin Crew Member
Emirates Airline
10.2015 - Current
MBA - Data Science And Applied AI
College De Paris - Ascencia Business School