Diana Mercy
Dubai
Summary
Many years of combine work experience involving Customer Service and Sales, with extensive experienced Investment Manager skilled in communicating and engaging clients with investment ideas and opportunities. Organized with good multitasking skills to manage high-volume case loads. Builds rapport quickly and secures new business to achieve growth targets. Am motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements.
Overview
7
7
years of professional experience
Work History
Property Advisor
Aaronz and Co Real Estate
02.2024 - 07.2024
- Evaluated potential properties using expert knowledge of local markets and financial analysis skills, identifying the best options for clients'' needs.
- Stayed up-to-date on industry trends, enabling informed decision-making and accurate client guidance.
- Successfully closed deals by highlighting the unique selling points of each property, resulting in satisfied clients and a strong professional reputation.
- Managed a diverse portfolio of properties, maximizing returns for investors while maintaining exceptional service levels.
Portfolio manager
Prosp Homes Real Estate
06.2022 - 12.2023
- Generate new leads through various sources like Ads, cold calling, Referrals, direct inquiries etc.
- Accompany visitors to site and explain specification of property, Give presentation on project and what are benefit of investing in project, explain them rental return on investment giving them payment plan, Negotiation on price and final closure.
- Keeping update on real estate market in Dubai and their upcoming project in market and knowledge of using CRM software used for generating leads sales force used for leads follow up and booking.
- Answered phone calls and emails from potential and existing customers.
- Marketed properties to buyers on waiting lists to increase viewings and offers.
Customer service representative
Al Maher Alkabeer COMMERCIAL brokers
02.2021 - 04.2022
- Consulting Client and Helping them choose the best option from available alternatives according to their requirements and budget, primary sales, off plans.
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Assisting customers with questions, needs and services
- Cultivating successful relationships with retail customers
Telesales/Customer Service Representative
Etisalat Channel Partners
03.2020 - 01.2021
- Contact potential or existing customers to inform them about a product or service using scripts
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
Pension services manager
Stanbic IBTC Bank Insurance Broker Limited
12.2017 - 11.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Focus on Service Assurance of Customer on phone Banking, Customer Experience, Retail, Cross sell, Service Quality.
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
Education
Bachelor degree - Mass Communication
Oduduwa University
Diploma - Human Resources Management
Oscar Institute UAE
Diploma - Ms Office
Oscar Institute
Basic Life Support (BLS) -
American Safety & Health Institute (HSI
Certified - Applied Behavior Analysis{ ABA}
Pulse Centre
Skills
- Real Estate, Off plan, primary & secondary
- Active portfolio management
- Ready to move properties
- B2C sales, Relationship Management
- MS Office
- Verbal and Written Communication
- Strategic Marketing
- Financial management, mutual fund
Languages
English
Native
Timeline
Property Advisor
Aaronz and Co Real Estate
02.2024 - 07.2024
Portfolio manager
Prosp Homes Real Estate
06.2022 - 12.2023
Customer service representative
Al Maher Alkabeer COMMERCIAL brokers
02.2021 - 04.2022
Telesales/Customer Service Representative
Etisalat Channel Partners
03.2020 - 01.2021
Pension services manager
Stanbic IBTC Bank Insurance Broker Limited
12.2017 - 11.2019
Bachelor degree - Mass Communication
Oduduwa University
Diploma - Human Resources Management
Oscar Institute UAE
Diploma - Ms Office
Oscar Institute
Basic Life Support (BLS) -
American Safety & Health Institute (HSI
Certified - Applied Behavior Analysis{ ABA}
Pulse Centre
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