DIANE GWENDELYN MANATAD

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Responsible for updating internal trackers and preparing regular reports to ensure accurate documentation and performance monitoring.
• Trained as an Insurance Coordinator to support the back-office team by handling insurance pre-approvals, maintaining direct communication with patients, and coordinating with insurance providers to ensure smooth processing of approvals.

Completed cross‑training in multiple support functions, subsequently taking on responsibilities as a Treatment Coordinator specializing in health check‑up coordination.

• Resolved customer problems and complaints.