DIANNE MICHELLE N. AGEN
Dubai
Summary
Certified HSE professional with NEBOSH IGC and ISO 45001:2018 OHSMS Lead Auditor credentials. Experienced in workplace safety, risk assessment, and compliance monitoring. Skilled in safety procedures, hazard identification, and fostering a safety culture. Committed to upholding safety standards and enhancing occupational health and safety performance.
Overview
7
7
years of professional experience
Work History
Sales Representative Cum Admin Assistant
Al Bab Al Abyad Documents Clearing Services
Dubai
03.2022 - Current
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
HSE OFFICER
Atlantic, Gulf and Pacific Company of Manila (AG&P)
Bauan, Batangas
12.2023 - 07.2025
- Reviewed and authorised permits to work, ensuring compliance with safety standards.
- Conducted regular area inspections to ensure workforce compliance with HSE rules, policies, and legal requirements.
- Conduct daily inspections in the area of responsibility to ensure compliance with the HSE Management Procedure and other project requirements.
- Implemented HSE standards in the assigned area.
- Documented all accidents and near-misses and took action to prevent future incidents.
- Checked personal protective equipment (PPE) and safety equipment in offices and buildings, including fire extinguishers, fire hose cabinets, emergency exits, and evacuation plans.
- Conducts routine inspections and maintenance of fire and emergency equipment and facility.
- Attends safety coordination meetings and conducts safety orientation to new employees, trainees, subcontractors and visitors.
- Assisted in developing safety policies, programmes, and procedures in line with occupational health and safety standards to enhance safety in hazardous situations.
- Disseminate HSE communication by discussing HSE Toolbox Topics, HSE Bulletins, HSE Focus, HSE Alerts, and conducting HSE on-site trainings.
- Coordinate with responsible person-in-charge regarding the immediate correction and prevention of unsafe observation.
- Coordinate with the respective frontline leader to ensure the proper and correct way of discussing the daily TSTI.
- Records findings, take photographs for documentation purposes.
- Executed various additional tasks to support team objectives.
HSE Officer
West Power Construction Corporation
03.2021 - 10.2023
- Conduct daily inspections in the area of responsibility to ensure compliance with the HSE Management Procedure and other project requirements.
- Conducted regular area inspections to ensure workforce compliance with HSE rules, policies, and legal requirements.
- Executed HSE standards within the designated area.
Validated work permits to maintain adherence to health and safety standards. - Checks personal protective equipment (PPE) of employees, safety equipment in office & buildings like fire extinguishers, fire hose cabinets, emergency exits, evacuation plans etc.
- Conducts routine inspections and maintenance of fire and emergency equipment and facilities.
- Documented all accidents and near misses, initiating corrective actions to prevent future incidents.
- Assisted in developing safety policies, programs, and procedures to enhance compliance with occupational health and safety standards in hazardous situations.
- Attends safety coordination meetings and conducts safety orientation to new employees, trainees, subcontractors and visitors.
- Coordinate with the responsible person-in-charge regarding the immediate correction and prevention of unsafe observations.
- Coordinate with the respective frontline leader to ensure the proper and correct way of discussing the daily TSTI.
- Disseminate HSE communication by discussing HSE Toolbox Topics, HSE Bulletins, HSE Focus, HSE Alerts, and conducting HSE on-site training.
- Records findings, take photographs for documentation purposes.
- Completed various responsibilities as assigned by supervisors.
MEDICAL SECRETARY
Magnaye Online Clinic
San Pascual, Batangas
11.2019 - 01.2021
- Scheduled and coordinated patient appointments for consultations, follow-ups, and medical procedures, maintaining accurate and confidential medical records.
- Handled incoming and outgoing correspondence, including emails, phone calls, and letters, processed insurance claims, verified patient coverage, and managed billing and payments.
- Communicated with healthcare providers to facilitate patient care, ordered office supplies, and managed general office tasks including filing and data entry.
- Drafted and proofread medical documents, reports, and letters, ensuring clarity and accuracy.
Education
Bachelor of Science - Nutrition with Culinary Art
Manila Tytana Colleges
01-2014
Primary -
Saint Jude Learning Center
01-2009
Secondary -
Sta. Teresa College
01-2008
Skills
- Health and safety compliance
- Risk assessment
- Safety audits
- Compliance Implementation
- Attentive to details
- Emergency Response
- Safety orientations
- Work Permit Systems
- Permit to work approval
- Fire Safety Preparedness
- PPE Compliance Oversight
- Compliance Safety Signage Enforcement
- Documentation & Report Preparation
- Power Plant Operations & Industrial Safety
- Construction & Maintenance
- Microsoft Office proficiency
- Team Collaboration & Site Coordination
- Strong Communication
- Attentive to details
- Safety Advocacy
- NEBOSH
- NEBOSH
Custom
- ISO 45001:2018 OHSMS Lead Auditor
- NEBOSH International General Certificate in Occupational Safety and Health
- 40-Hours Construction Occupational Safety & Health (COSH SO2)
- 40-Hours Basic Occupational Safety & Health (BOSH SO2)
- Occupational Health Program
- 18th National Occupational Safety and Health (NOSH) Congress
- WebinOSH Episode 9 Illumination
- Facility Emergency Management Practitioner (FEMP)
- Advanced Occupational Safety and Health Loss Control (LCM) Course
- Hazard Identification, Risk Assessment and Determining Controls (HIRADC)
- TRAINING OF TRAINERS on Occupational Safety and Health (TOT)
- Basic Life Support Course with Automated External Defibrillator (BLS/AED)
Languages
4,B2
Personal Information
Languages
English
Timeline
HSE OFFICER
Atlantic, Gulf and Pacific Company of Manila (AG&P)
12.2023 - 07.2025
Sales Representative Cum Admin Assistant
Al Bab Al Abyad Documents Clearing Services
03.2022 - Current
HSE Officer
West Power Construction Corporation
03.2021 - 10.2023
MEDICAL SECRETARY
Magnaye Online Clinic
11.2019 - 01.2021
Bachelor of Science - Nutrition with Culinary Art
Manila Tytana Colleges
Primary -
Saint Jude Learning Center
Secondary -
Sta. Teresa College