DIANNE MICHELLE AGENA
Dubai
Summary
Certified HSE professional with NEBOSH IGC and ISO 45001:2018 OHSMS Lead Auditor credentials. Experienced in workplace safety, risk assessment, and compliance monitoring. Skilled in safety procedures, hazard identification, and fostering a safety culture. Committed to upholding safety standards and enhancing occupational health and safety performance. Results-driven Sales Representative with knack for building strong client relationships and closing deals. Demonstrates clear understanding of market trends and customer needs, leading to increased sales and customer satisfaction. Utilises excellent communication and negotiation skills to drive revenue growth and exceed sales targets. Brings proactive approach to identifying new business opportunities and driving continuous improvement.
Overview
7
7
years of professional experience
Work History
Sales Representative Cum Admin Assistant
Al Bab Al Abyad Documents Clearing Services
Dubai, UAE
03.2026 - 06.2026
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Generated sales by prospecting leads, cold calling and closing deals.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Coordinated sales efforts with marketing teams to increase profits.
- Facilitated training sessions for new sales staff, sharing best practices and enhancing team performance.
HSE Officer
Atlantic, Gulf and Pacific Company of Manila (AG&P)
Batangas
12.2023 - 07.2025
- Conducted regular area inspections to ensure workforce compliance with HSE rules, policies, and legal requirements.
- Conducted daily inspections in assigned area to ensure compliance with HSE Management Procedure and project requirements.
- Implemented HSE standards in the assigned area.
- Reviewed and authorised permits to work, ensuring compliance with safety standards.
- Checked personal protective equipment (PPE) and safety equipment in offices and buildings, verifying functionality of fire extinguishers, fire hose cabinets, emergency exits, and evacuation plans.
- Conducts routine inspections and maintenance of fire and emergency equipment and facilities.
- Attends safety coordination meetings and conducts safety orientation to new employees, trainees, subcontractors and visitors.
- Assisted in developing safety policies, programmes, and procedures in line with occupational health and safety standards to enhance safety in hazardous situations.
- Documented all accidents and near-misses and took action to prevent future incidents.
- Disseminated HSE communications by discussing Toolbox Topics, Bulletins, Focus, Alerts, and conducting on-site training sessions.
- Coordinate with responsible person-in-charge regarding the immediate correction and prevention of unsafe observations.
- Coordinate with the respective frontline leader to ensure the proper and correct way of discussing the daily TSTI.
- Records findings, take photographs for documentation purposes.
- Executed various additional tasks to support team objectives.
HSE Officer
West Power Construction Corporation
Laguna, Philippines
03.2021 - 10.2023
- Conduct daily inspections in the area of responsibility to ensure compliance with the HSE Management Procedure and other project requirements.
- Conducted regular area inspections to ensure workforce compliance with HSE rules, policies, and legal requirements.
- Executed HSE standards within the designated area.
- Validated work permits to maintain adherence to health and safety standards.
- Checks personal protective equipment (PPE) of employees, safety equipment in office & buildings like fire extinguishers, fire hose cabinets, emergency exits, evacuation plans etc.
- Conducts routine inspections and maintenance of fire and emergency equipment and facilities.
- Documented all accidents and near misses, initiating corrective actions to prevent future incidents.
- Assisted in developing safety policies, programs, and procedures to enhance compliance with occupational health and safety standards in hazardous situations.
- Attends safety coordination meetings and conducts safety orientation to new employees, trainees, subcontractors and visitors.
- Coordinate with the responsible person-in-charge regarding the immediate correction and prevention of unsafe observations.
- Coordinate with the respective frontline leader to ensure the proper and correct way of discussing the daily TSTI.
- Disseminate HSE communication by discussing HSE Toolbox Topics, HSE Bulletins, HSE Focus, HSE Alerts, and conducting HSE on-site training.
- Records findings, take photographs for documentation purposes.
- Completed various responsibilities as assigned by supervisors.
MEDICAL SECRETARY
Magnaye Online Clinic
Batangas
11.2019 - 01.2021
- Managed correspondence, processed insurance claims, verified patient coverage, and handled billing and payments to ensure smooth administrative operations.
- Scheduled and coordinated patient appointments for consultations, follow-ups, and medical procedures, maintaining accurate and confidential medical records.
- Drafted and proofread medical documents, reports, and letters for clarity and accuracy, supporting effective communication within the practice.
- Facilitated patient care by coordinating with healthcare providers, ordering office supplies, and overseeing tasks such as filing and data entry.
Education
Bachelor of Science - Nutrition with Culinary Art
Manila Tytana Colleges
Pasay city, Metro Manila01-2014
Primary -
Saint Jude Learning Center
San Pascual, Batangas01-2009
Secondary -
Sta. Teresa College
Bauan, Batangas01-2008
Skills
- Health and safety compliance
- Risk assessment
- Safety audits
- Compliance Implementation
- Emergency Response
- Safety orientations
- Work Permit Systems
- Permit to work approval
- Fire Safety Preparedness
- PPE Compliance Oversight
- Compliance Safety Signage Enforcement
- Documentation & Report Preparation
- Power Plant Operations & Industrial Safety
- Construction & Maintenance
- Microsoft Office proficiency
- Team Collaboration & Site Coordination
- Strong Communication
- Attentive to details
- Safety Advocacy
- NEBOSH
- Customer relationship management
Languages
English
Upper Intermediate
B2
Timeline
Sales Representative Cum Admin Assistant
Al Bab Al Abyad Documents Clearing Services
03.2026 - 06.2026
HSE Officer
Atlantic, Gulf and Pacific Company of Manila (AG&P)
12.2023 - 07.2025
HSE Officer
West Power Construction Corporation
03.2021 - 10.2023
MEDICAL SECRETARY
Magnaye Online Clinic
11.2019 - 01.2021
Bachelor of Science - Nutrition with Culinary Art
Manila Tytana Colleges
Primary -
Saint Jude Learning Center
Secondary -
Sta. Teresa College
Personal Information
- Height: 5’1”
- Weight: 65 kg
- Citizenship: Filipino
Custom
- ISO 45001:2018 OHSMS Lead Auditor
- NEBOSH International General Certificate in Occupational Safety and Health
- 40-Hours Construction Occupational Safety & Health (COSH SO2)
- 40-Hours Basic Occupational Safety & Health (BOSH SO2)
- Occupational Health Program
- 18th National Occupational Safety and Health (NOSH) Congress
- WebinOSH Episode 9 Illumination
- Facility Emergency Management Practitioner (FEMP)
- Advanced Occupational Safety and Health Loss Control (LCM) Course
- Hazard Identification, Risk Assessment and Determining Controls (HIRADC)
- TRAINING OF TRAINERS on Occupational Safety and Health (TOT)
- Basic Life Support Course with Automated External Defibrillator (BLS/AED)