Dilani Hewage

EXECUTIVE ASSISTANT of Chief Strategy Officer of MAF Retail

• Collaborated with admin teams, human resources and finance department on special projects.
• Detailed accurate meeting minutes, promptly collating and distributing to managers and directors.
• Coordinated travel itineraries within budget for varying schedule needs.
• Organised and coordinated manager conferences involving up to higher no of attendees.
• Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
• Maintained and coordinated executive management meetings and travel schedules.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
• Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
• Organised international and domestic travel arrangements, including transportation and hotel stays.
• Accurately tracked tax, invoicing and budget information using QuickBooks.
• Organised catering for meetings with participants, fulfilling dietary needs.
• Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
• Maintained databases and filing systems to boost team efficiency.
• Welcomed arriving visitors and directed them to appropriate meeting rooms.
• Approved travel expenses and reimbursement requests submitted by employees.

• Maintained and updated personnel records, ensuring employee information was accurately stored in AHLAN for traceability compliance.
• Supported Human Resources team of six staff through dedicated collaboration and guidance.
• Assisted with renewal and cancellation of visa, labour, EID process of the employees and their family members.
• Generated and updated complete and accurate employee files for AHLAN portal.
• Handled day-to-day HR processes such as tracking and following up the visa/ EID/ Labour process with accuracy and efficiency.

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
• Displayed and restocked merchandise by following brand guidelines.
• Performed accurate cash counts at store opening and closing.
• Delivered outstanding customer care with proactive sales and listening skills.
• Handled diverse customer queries, providing accurate store, product and service information.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Improved processes to support team target achievement.
• Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
• Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
• Encouraged customers to join in-store reward programs, promoting loyalty and increasing sales possibilities.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Recorded daily transaction information using POS systems, enabling stock success monitoring.
• Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Educated customers on promotions, offers and special events to enhance product sales.
• Bagged, boxed and wrapped goods with care to maintain quality and presentation.
• Reduced customer wait times through optimised checkout processes.
• Completed opening and closing procedures each day.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Minimised long register queues by completing sales transactions quickly and accurately.
• Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
• Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
• Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
• Maintained excellent client satisfaction by providing professional, courteous customer service.

• Answered and helped resolve enquiries from clients, vendors and general public.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Coordinated maintenance services to achieve fully-functional office space.
• Offered knowledgeable, friendly support to in-office guests.

• Completed financial reports for management and stakeholders.
• Investigated daily variances uncovered in reports and corrected errors to resolve discrepancies.
• Tracked business revenue and costs , diligently reonciling accounts to maintain high accuracy.
• Evaluated employee expense reports and verified accuracy.
• Reviewed general ledger entries and assessed accuracy.
• Communicated with suppliers to reconcile invoice payments.
• Organised budget documentation and tracked expenses to maintain tight business controls.
• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Applied proper codes to invoices, files and receipts to keep records organised and easily searchable.
• Balanced reports to submit for approval and verification.