.......... Dilini Chandima .......... Sewwandi
Dubai
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
3
3
years of professional experience
Work History
Waitress Cum Barista
Caffe Divino
01.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Waitress Cum Cahier
Gelato Divino
12.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress Assistant
Bar Du Port
01.2022 - 10.2022
- Greeted customers warmly to provide exceptional customer service.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Education
Diploma - Software Engineering
IJSE
Colombo, Sri Lanka08.2021
Diploma - English Language
ESOFT METRO CAMPUS
Colombo, Sri Lanka09.2019
Advanced Level - Information And Communication Technology
PRESBYTERIAN GIRLS NATIONAL SCHOOL
Colombo, Sri Lanka08.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Safe food handling
- Menu recommendations
- Payment processing
- Food running
- Latte art
- Order accuracy
- Accurate money handling
- Time management
- Upselling techniques
- Beverage preparation
- Sales techniques
- Inventory management
- Excellent memory
- POS systems
- Coffee machinery
Languages
Eng
Upper intermediate (B2)
Sinhala
Bilingual or Proficient (C2)
Timeline
Waitress Cum Barista
Caffe Divino
01.2023 - Current
Waitress Cum Cahier
Gelato Divino
12.2022 - Current
Waitress Assistant
Bar Du Port
01.2022 - 10.2022
Diploma - Software Engineering
IJSE
Diploma - English Language
ESOFT METRO CAMPUS
Advanced Level - Information And Communication Technology
PRESBYTERIAN GIRLS NATIONAL SCHOOL
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