DINA MAGDY FARROUH
Dubai,UAE
Summary
Collaborative professional dedicated to delivering exceptional service while focusing on continuous improvement and career growth within the industry. Proven ability to streamline processes and enhance customer experiences, resulting in increased satisfaction. Successfully managed complex operational workflows, leading to improved service delivery and operational efficiency. Recognized for implementing cost-reducing solutions that drive overall performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
CUSTOMER SERVICE & OPERATIONS ANALYST
Hunger Fit Meal Plan
Dubai
2025.11 - 2026.03
- Designed and facilitated training programs for new staff, ensuring 100% compliance with standard operating procedures (SOPs).
- Documented process flows and created user manuals to support effective change management.
- Supported teams during implementations and produced clear instructions outlining changes.
- Applied project management principles to ensure timely delivery of business solutions.
- Facilitated training sessions for new staff on customer service excellence and operational procedures.
CUSTOMER SERVICE REPRESENTATIVE
Kitopi Catering Services LLC
Dubai, UAE
2023.03 - 2025.09
- Assisted customers through various communication channels, contributing to improved satisfaction ratings.
- Addressed customer enquiries and complaints effectively, enhancing service efficiency and response time.
- Supported team efforts in streamlining processes, helping to reduce average wait times by 15%.
- Guided new staff on company policies and service protocols, ensuring high-quality customer interactions.
- Facilitated feedback collection from customers, promoting ongoing improvements in service delivery.
KINDERGARTEN TEACHER
Al Resala Language School
Cairo, Egypt
2014.01 - 2022.08
- Assisted in developing and implementing daily lesson plans for class of over 25 students to support language acquisition and cognitive growth.
- Provided tailored instruction addressing various learning styles, enhancing student engagement and academic outcomes.
- Facilitated ongoing communication with parents, organising regular meetings to discuss student progress and address educational challenges for more than 30 families annually.
RECEPTIONIST
El Nada Clinic
Cairo, Egypt
2012.09 - 2013.12
- Facilitated patient check-in and appointment scheduling, managing high volume of daily visits with 100% accuracy.
- Maintained and updated electronic health records (EHR), ensuring data integrity and strict confidentiality.
- Streamlined communication between patients and medical staff to improve clinic workflow and reduce waiting times.
- Welcomed guests and managed front desk operations to provide professional and positive first impression.
- Coordinated complex travel arrangements and meeting schedules for medical staff, optimizing administrative efficiency.
Education
Bachelor of Education - Diploma
Minufiya University
Egypt 2016.09 - 2017.05
Bachelor of Arts - Geography
Ain Shams University
Egypt 2008.09 - 2012.05
Skills
- Customer service expertise
- Complaint resolution
- CRM software proficiency
- Microsoft Office applications
- Data entry accuracy
- SLA and KPI tracking
- Attention to detail
- Team collaboration
Certification
Kindergarten and Montessori Course
LANGUAGES
Arabic
Native
English
Fluent
Timeline
CUSTOMER SERVICE & OPERATIONS ANALYST
Hunger Fit Meal Plan
2025.11 - 2026.03
CUSTOMER SERVICE REPRESENTATIVE
Kitopi Catering Services LLC
2023.03 - 2025.09
Bachelor of Education - Diploma
Minufiya University
2016.09 - 2017.05
KINDERGARTEN TEACHER
Al Resala Language School
2014.01 - 2022.08
RECEPTIONIST
El Nada Clinic
2012.09 - 2013.12
Bachelor of Arts - Geography
Ain Shams University
2008.09 - 2012.05