Dinga Solange
Abu Dhabi,UAE
Summary
Detail-oriented professional with expertise in workplace cleaning standards, adept at upselling techniques, and skilled in milk steaming methods. Demonstrates excellent mathematical and communication skills, ensuring precise transactions and effective client interactions. Strong time management abilities and a commitment to fostering positive customer relations contribute to delivering exceptional service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Head barista
Danat Al Ain Resort
Abu Dhabi, UAE
2022.11 - Current
- Streamlined operations to ensure cleanliness and organisation of the tea-cafe lounge area.
- Established effective communication channels between staff members fostering teamwork and collaboration.
- Exhibited comprehensive knowledge of coffee varieties for informed customer service.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
- Ensured consistency in coffee quality with meticulous attention to detail.
- Pioneered creative latte art designs, enhancing overall presentation and aesthetic appeal of products served.
- Maintained professional rapport with suppliers for timely delivery of raw materials.
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
- Collaborated closely with management on promotional strategies boosting café visibility within local community.
- Spearheaded staff training for improved espresso machine performance.
- Assisted customers with their orders efficiently, providing a smooth service flow.
- Enhanced customer experience by implementing efficient beverage preparation techniques.
- Managed inventory control to avoid stock shortages during peak hours.
- Educated customers about different brewing methods leading to an enriched coffee tasting experience.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Boosted repeat custom by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
Barista
Hili Rayhaan Rotana -Al Ain
Abu Dhabi , UAE
2017.03 - 2022.10
- Performed cash handling duties accurately to maintain financial integrity.
- Maintained cleanliness of the café area whilst preparing orders.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Promoted seasonal beverages effectively increasing their uptake.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
Education
Certificate - Barista course
Doula Training Institute
Cameroon 2014.01 - 2017.01
Skills
- Workplace cleaning standards
- Adept at upselling techniques
- Milk steaming technique
- Excellent mathematical skills
- Excellent communication skills
- Time management
- Good customer client relation
Languages
French
Fluent
English
Fluent
Timeline
Head barista
Danat Al Ain Resort
2022.11 - Current
Barista
Hili Rayhaan Rotana -Al Ain
2017.03 - 2022.10
Certificate - Barista course
Doula Training Institute
2014.01 - 2017.01
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