MARIA FATIMA BALINO
Al Ain City,Abu Dhabi
Summary
Customer service professional with strong hospitality service expertise, cash handling accuracy and cash register proficiency, maintaining a positive attitude under pressure while resolving customer complaints effectively. Demonstrates advanced time management expertise and multitasking proficiency, including POS system operation, Just In Time stock control, ordering supplies and menu creation to support efficient daily operations. Committed to high workplace cleaning standards, teamwork and collaboration, and basic computer literacy to ensure smooth service delivery and contribute to a reliable, customer-focused environment.
Overview
13
13
years of professional experience
Work history
supervise/incharge/barista
ESSPOLOGY CAFE
Al Ain City, Abu Dhabi
2024.06 - Current
- Assisted in inventory control measures for effective stock management.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Collaborated with team members during busy periods improving workflow efficiency.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
- Implemented company policies effectively, maintained high standards of service delivery.
- Assisted customers with their orders efficiently, providing a smooth service flow.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Barista
n1 coffee
Tsim sha Tsui, hongkong
2022.03 - 2024.03
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
BARISTA
JOSE KARLOS CAFE
TACLOBAN CITY, LEYTE, PHILIPPINES
2014.05 - 2015.05
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Created speciality drinks according to exact customer requests and preferences.
Waitress/casher / Barista
BOSS CAFE
TACLOBAN CITY, LEYTE, PHILIPPINES
2013.03 - 2014.03
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
Education
Foundation degree - hotel restaurant management
AMA Computer Learning Center
tacloban city,leyte , philippines /2009 - /2012
Skills
- Positive attitude under pressure
- Basic computer literacy
- Cash register proficiency
- Patience and tolerance
- Handling customer complaints
- Multitasking proficiency
- Menu creation
- Multitasking
- Hospitality service expertise
- Teamwork and collaboration
- POS system operation
- Time management expertise
- Ordering supplies
- Workplace cleaning standards
- Cash handling
- Customer Service
- Employee management
- Just In Time stock control
Timeline
supervise/incharge/barista
ESSPOLOGY CAFE
2024.06 - Current
Barista
n1 coffee
2022.03 - 2024.03
BARISTA
JOSE KARLOS CAFE
2014.05 - 2015.05
Waitress/casher / Barista
BOSS CAFE
2013.03 - 2014.03
Foundation degree - hotel restaurant management
AMA Computer Learning Center
/2009 - /2012