Dipak Darji
Abu Dhabi
Summary
Results-driven Front Desk Agent with a proven ability to provide exceptional customer service and optimize guest satisfaction. I possess a strong background in hotel operations and excel in managing check-in/out processes, resolving guest inquiries, and ensuring a seamless arrival and departure experience. With a keen eye for detail, I, maintain accurate records and handle reservations efficiently. Proactive in addressing guest needs and concerns, I strive to create a positive and memorable first impression. Proficient in utilizing hospitality management systems, I am adept at multitasking in a fast-paced environment. As a dedicated team player, I contribute to a welcoming and efficient front desk atmosphere, fostering a positive and collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Al Maha Arjaan By Rotana
Abu Dhabi
09.2020 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure
- Ensure that guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
- Conduct room and hotel familiarization and assist guests with inquiries or requests regarding hotel activities
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries
- Stay aware of daily rate levels to be sold and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies, and procedures
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and have full knowledge of the hotel facilities and current events.
Bellboy/ Concierge
Al Maha Arjaan by Rotana Hotel
Abu Dhabi
12.2013 - 09.2020
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay in a professional manner
- Ensure concierge desk and store room is clean tidy and well organized.
Housekeeping Attendant
Hala Arjaan by Rotana, Abu Dhabi
04.2012 - 12.2013
Housekeeping Attendant
Mercure Gold Hotel, Dubai
Dubai, DU
10.2010 - 03.2012
Education
Higher Secondary Level (+2) -
Cohed College
Jhapa, Nepal01.2009
Skills
- Has knowledge of Microsoft applications (Word, Excel, and PowerPoint)
- Has good interpersonal skills and able to adapt oneself to new surroundings
- Has knowledge of both oral and written English Language
- Has the ability to work on my own without being constantly supervised
- Goal-oriented and a flexible team player who prospers in a fast-paced environment
- Has high tolerance toward stress
- Willing to undergo extensive training
Certification
I hereby certify that the above information provided is true and correct to the best of my knowledge.
Accomplishments
- 06/01/16, Awarded Employee of the Month at Al Maha Arjaan by Rotana Hotel
- 06/01/16, Awarded LIFE (Long-term, Innovative, Friendly, Ethical) Card at Al Maha Arjaan
Work Objective
To pursue a challenging and rewarding career that enhances my professionalism and interpersonal skills, providing opportunities for growth and career development.
Personal Information
- Place of Birth: Jhapa, Nepal
- Date of Birth: 10/29/87
- Gender: Male
- Nationality: Nepali
- Marital Status: Married
- Religion: Hindu
Timeline
Front Desk Agent
Al Maha Arjaan By Rotana
09.2020 - Current
Bellboy/ Concierge
Al Maha Arjaan by Rotana Hotel
12.2013 - 09.2020
Housekeeping Attendant
Hala Arjaan by Rotana, Abu Dhabi
04.2012 - 12.2013
Housekeeping Attendant
Mercure Gold Hotel, Dubai
10.2010 - 03.2012
Higher Secondary Level (+2) -
Cohed College
I hereby certify that the above information provided is true and correct to the best of my knowledge.
Similar Profiles
MERCY MZEEMERCY MZEE
SALES EXECUTIVE (Corporate & MICE) at AL BANDAR ROTANA & AL BANDAR ARJAAN BY ROTANASALES EXECUTIVE (Corporate & MICE) at AL BANDAR ROTANA & AL BANDAR ARJAAN BY ROTANA
Yousef RababaYousef Rababa
Front Desk Agent at The Boulevard Arjaan by RotanaFront Desk Agent at The Boulevard Arjaan by Rotana
Hanifah NamalaHanifah Namala
Telephone Operator at Arjaan by Rotana Dubai Media CityTelephone Operator at Arjaan by Rotana Dubai Media City