Dipak Darji
Abu Dhabi
Summary
Results-driven Front Desk Agent with a proven ability to provide exceptional customer service and optimize guest satisfaction. I possess a strong background in hotel operations and excel in managing check-in/out processes, resolving guest inquiries, and ensuring a seamless arrival and departure experience. With a keen eye for detail, I, maintain accurate records and handle reservations efficiently. Proactive in addressing guest needs and concerns, I strive to create a positive and memorable first impression. Proficient in utilizing hospitality management systems, I am adept at multitasking in a fast-paced environment. As a dedicated team player, I contribute to a welcoming and efficient front desk atmosphere, fostering a positive and collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Al Maha Arjaan By Rotana
Abu Dhabi
2020.09 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure
- Ensure that guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
- Conduct room and hotel familiarization and assist guests with inquiries or requests regarding hotel activities
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries
- Stay aware of daily rate levels to be sold and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies, and procedures
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and have full knowledge of the hotel facilities and current events.
Bellboy/ Concierge
Al Maha Arjaan by Rotana Hotel
Abu Dhabi
2013.12 - 2020.09
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay in a professional manner
- Ensure concierge desk and store room is clean tidy and well organized.
Housekeeping Attendant
Hala Arjaan by Rotana, Abu Dhabi
2012.04 - 2013.12
Housekeeping Attendant
Mercure Gold Hotel, Dubai
Dubai , DU
2010.10 - 2012.03
Education
Higher Secondary Level (+2) -
Cohed College
Jhapa, Nepal01.2009
Skills
- Has knowledge of Microsoft applications (Word, Excel, and PowerPoint)
- Has good interpersonal skills and able to adapt oneself to new surroundings
- Has knowledge of both oral and written English Language
- Has the ability to work on my own without being constantly supervised
- Goal-oriented and a flexible team player who prospers in a fast-paced environment
- Has high tolerance toward stress
- Willing to undergo extensive training
Certification
I hereby certify that the above information provided is true and correct to the best of my knowledge.
Accomplishments
- 06/01/16, Awarded Employee of the Month at Al Maha Arjaan by Rotana Hotel
- 06/01/16, Awarded LIFE (Long-term, Innovative, Friendly, Ethical) Card at Al Maha Arjaan
Work Objective
To pursue a challenging and rewarding career that enhances my professionalism and interpersonal skills, providing opportunities for growth and career development.
Personal Information
- Place of Birth: Jhapa, Nepal
- Date of Birth: 10/29/87
- Gender: Male
- Nationality: Nepali
- Marital Status: Married
- Religion: Hindu
Timeline
Front Desk Agent
Al Maha Arjaan By Rotana
2020.09 - Current
Bellboy/ Concierge
Al Maha Arjaan by Rotana Hotel
2013.12 - 2020.09
Housekeeping Attendant
Hala Arjaan by Rotana, Abu Dhabi
2012.04 - 2013.12
Housekeeping Attendant
Mercure Gold Hotel, Dubai
2010.10 - 2012.03
Higher Secondary Level (+2) -
Cohed College
I hereby certify that the above information provided is true and correct to the best of my knowledge.
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