Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
References
Awards
Training
Timeline
Generic
DIPESH RANA

DIPESH RANA

Abudhabi

Summary

Experienced visa consulting professional with a strong ability to navigate immigration protocols and provide expert visa advice. Recognized for cultivating collaborative team dynamics, consistently achieving results, and upholding quality standards. Proficient in client relationship management, regulatory compliance, and effective problem-solving. Valued for reliability and adaptability in all situations.

Overview

13
13
years of professional experience

Work History

Senior Visa Consultant

Resetle Worldwide Administrative Consultancy
01.2025 - Current
  • Advising clients on medical checkups and any other procedures required.
  • Maintaining an accurate record and invoices for the services provided.
  • Keeping clients up-to-date with their immigration status and communicating any foreseeable delays.
  • Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.
  • Interview all clients and walk them through applications face to face and by post to determine client eligibility.
  • Supervise the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
  • Review and ensure that all of the information provided by clients is accurate and correct, preparing and checking all legal documents.

Immigration Counsellor

DM Immigration Consultants
08.2024 - 11.2024
  • Handle incoming walk-in customers, phone calls, appointments and messages.
  • Communicating with clients and understanding their immigration requirements
  • Helping clients in gathering and submitting the required documents
  • Reviewing the submitted documents
  • Keeping up-to-date with the industry changes and any alterations to the immigration laws
  • Advising clients on medical checkups and any other procedures required
  • Maintaining an accurate record and invoices for the services provided
  • Submitting documents to the respective authorities on behalf of clients
  • Keeping clients up-to-date with their immigration status and communicating any foreseeable delays

Senior Immigration Consultant

PWG Group
08.2022 - 07.2024
  • Handle incoming walk-in customers, phone calls, appointments and messages.
  • Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
  • Build rapport and establish good relationships with customers to ensure customer retention.
  • Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
  • Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as office activities and trends.
  • Deliver product knowledge to customers through effective communication to increase consumer understanding and service sales.
  • Other administrative ad-hoc duties where necessary.

Retail Store Manager

Eros Electricals LLC
05.2014 - 05.2022
  • Company Overview: Business or Sector Other service activities | Department Retail Business Group | Address Al Barsha 1, Abudhabi, United Arab Emirates | Email customercare@erosgroup.ae | Website www.erosgroup.ae
  • Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
  • Develop and implement business strategies to attract new customers, expand store traffic and increase sales and profitability.
  • Ensuring high levels of customers satisfaction through excellent service.
  • Implement and monitor loss prevention procedures to minimize shrinkage.
  • Monitor and analyze market trends and customer needs.
  • Generate sales forecasts.
  • Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
  • Seek ways to better promote the store, the product line and service within the store.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Manage all controllable costs with a view to maintaining profitability.
  • Ensure the store remains clean and presentable at all times.

Sales Officer

Eros Electricals LLC
05.2012 - 05.2014
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments

Education

Bachelor of Business Studies(BBS) -

Hetauda School of Management
01.2006

Intermediate (10+2) - undefined

Hetauda School of Management
01.2002

Skills

  • ChatGPT

  • Microsoft Excel

  • Google Docs

  • Outlook

  • Data Visualization (Canva)

  • Microsoft Powerpoint

  • Facebook Meta studio

  • Microsoft Word

  • ORACLE ERP

  • Personal Skills

  • Team-work oriented

  • Inter personal Skills

  • Productivity and Adaptibility

  • Point of Sales (POS)

  • Ability to handle stressful situations

  • Decission making

  • Organization skills

  • Analytical Thinking

  • Customer sevices

LANGUAGE SKILLS

Mother tongue(s): NEPALI
Other language(s)
ENGLISH
Listening: C1
Reading: C1
Spoken production: B2
Spoken interaction: B2
Writing: B2
HINDI
Listening: C1
Reading: C1
Spoken production: C1
Spoken interaction: C1
Writing: C1
JAPANESE
Listening: A2
Reading: A2
Spoken production: A2
Spoken interaction: A2
Writing: A1

References

Tushar, Pipare, Logistics Manager, tushar.pipare@erosgroup.ae, +971 554986070, Eros Electricals L.L.C, United Arab Emirates, Working as a Logistic Manager in Eros Electricals L.L.C.(United Arab Emirates)

Awards

04/04/2021 Certificate of appreciation-Best Eros Showroom – EROS GROUP, Presented to Costless-Mina Coop, Abudhabi for being the BEST Eros Showroom-Highest % Achievement under the Supervision of Mr.Dipesh Rana during the 1st Quarter 2021-HEROES OF EROS Contest, 10/2014 Certificate of appreciation-Top Seller in Tablet, Notebooks, Accessory & Extended Warranty. – EROS GROUP, Presented to Mr.Dipesh Rana for being the Top Seller in Tablets(Category B) during the GITEX (OCT- 2014) - Heroes of Eros Contest., Presented to Mr.Dipesh Rana for being the Top Seller in Tablets(Category B) during the DSF (Jan-FEB 2014) - Heroes of Eros Contest., Presented to Mr.Dipesh Rana for being the Top Seller in Notebooks(Category B) during the GITEX(OCT- 2014) Heroes of Eros Contest., Presented to Mr.Dipesh Rana for being the Top Seller in Accessory & Extended Warranty (Category B-2nd & 3rd Week Jan 2014) - Heroes of Eros Contest., Presented to Mr.Dipesh Rana for being the Top Seller in Accessory & Extended Warranty (Category B-4th Week Feb 2014) - Heroes of Eros Contest.

Training

  • 19/09/2019 – 18/09/2022 Highfield Level 2 International Award in Emergency First Aid at Work
  • Highfield Qualifications Certifies that Dipesh Rana has successfully passed an assessment in Highfield Level 2 International Award in Emergency First Aid at Work.
  • 25/08/2019 – 24/08/2021 Al Wasel Fire Safety
  • Al Wasel Fire Safety Certify that - Dipesh Rana employee of Eros Electricals L.L.C has attended the training course "Fire Safety Fundamentals and Proper Use of Fire Extinguishers-Level-1"
  • 09/09/2018 – 09/09/2018 MS Excel Training for Showroom Incharges
  • Presented to Dipesh Rana on the 9th September 2018 Ms Excel Training for Showroom Incharges At Eros House Al Barsha 1, Dubai, UAE.
  • 08/08/2017 – 08/08/2017 Managing the Show Workshop "Unlocking the Essentials Skill of Showroom-In-Charges"
  • Presented to Dipesh Rana on the 8th August 2017 For successfully completing | "Managing the Show Workshop "Unlocking the Essentials Skill of Showroom-In-Charges" Given at Eros House Al Barsha 1, Dubai, United Arab Emirates
  • 16/08/2016 – 16/08/2016 The Amphitheater-Scripting Your sale
  • Presented to DIPESH RANA on 16th August 2016 For attending The Amphitheater-Scripting Your Sale Given at Eros House Experience Zone, Al Barsha 1, United Arab Emirates.
  • 28/10/2013 – 28/10/2013 Magic of Selling
  • This certifies that Mr.Dipesh Rana has successfully completed Magic of Selling Training on 28th October 2013 at Flora Grand Hotel, Al Rigga, Dubai,United Arab Emirates.

Timeline

Senior Visa Consultant

Resetle Worldwide Administrative Consultancy
01.2025 - Current

Immigration Counsellor

DM Immigration Consultants
08.2024 - 11.2024

Senior Immigration Consultant

PWG Group
08.2022 - 07.2024

Retail Store Manager

Eros Electricals LLC
05.2014 - 05.2022

Sales Officer

Eros Electricals LLC
05.2012 - 05.2014

Intermediate (10+2) - undefined

Hetauda School of Management

Bachelor of Business Studies(BBS) -

Hetauda School of Management

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DIPESH RANA