Disha Parmar
Bur Dubai,India
Summary
I am a highly motivated.confident and commited individual.i have a great capacity to learn and thrive as an individual as well as in a team environment .
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer service executive
Airtel Communication Pvt.Ltd.
Ahmedabad, India
08.2022 - 03.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Increased client retention by [Number]% through outstanding account management.
- Handled live chat queries within strict timeframe targets.
- Improved company processes by analysing customer feedback and service trends.
- Resolved complaints with proactive problem-solving and analysis.
- Performed cashier duties, including balancing and end-of-day banking.
- Designed loyalty program to develop fruitful relationships with customers.
Norms of TCNS
Anand
10.2017 - 01.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
H.S.C - Commerce
D.N.High School
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Vimal Miriyam High School
BBA - Finance & HRM
Anand Institute of Business Studies
Skills
- Communication
- Presentation
- Leadership
- Reporting and documentation
- Sales data analysis
- Customer queries
- Customer services
- COMPUTER LITERACY
- Basic knowledge of computer & operating systems like Microsoft XP & Windows 7
Accomplishments
- To acquire a successful job related professional acedemic
- Processed new accounts and suggested additional products and services, increasing purchases by $[Number] on average per account.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
ACHIVEMENT . , Won a trophy for an ideal student by incharge Dr. Sunil S. Trivedi in AIBS college,anand,gujarat,india.
refrences
Dr. Sunil S Trivedi
Incharge of AIBS college, Anand
+91 9727290344
Vitthalbhai Parmar
Director of ICA center, Anand
+91 9879553898
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Timeline
Customer service executive
Airtel Communication Pvt.Ltd.
08.2022 - 03.2023
Norms of TCNS
10.2017 - 01.2019
H.S.C - Commerce
D.N.High School
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Vimal Miriyam High School
BBA - Finance & HRM
Anand Institute of Business Studies