Divya Motiyani

• Managed a diverse team of sales professionals, leveraging individual strengths and fostering an inclusive culture that maximized team potential and sales results.
• Conducted regular performance reviews, providing constructive feedback and personalized coaching to each team member, which led to individual improvement and team success.
• Created and executed strategic sales plans that aligned with company objectives, directly leading to sustained growth in client acquisition and revenue
• Developed and executed comprehensive training programs that enhanced sales skills and product knowledge, directly contributing to improved team performance and increased sales outcomes.
• Designed and implemented innovative incentive programs that motivated the team and significantly increased sales productivity, aligning with company objectives and driving revenue growth.
• Selected for an elite talent pool as part of a succession plan, recognizing my potential to lead and expand the company's freight forwarding division.
• Actively involved in key corporate decision-making processes, providing insights that shaped strategic directions and enhanced operational efficiencies across the freight forwarding division.
• Played a pivotal role in overseeing daily operations and long-term strategic planning for the freight forwarding division, ensuring alignment with corporate goals and market demands.
• Collaborated with multiple departments to streamline processes and improve service delivery, fostering a culture of teamwork and integrated business approach.

Demonstrated exceptional ability in acquiring and retaining high-value clients, consistently expanding the customer base for all freight forwarding services.

Exceeded sales targets consistently by identifying and capitalizing on market opportunities, resulting in sustained revenue growth in a competitive market.

Successfully secured numerous large corporate accounts, significantly enhancing the company's revenue base and expanding its market presence across sea, land, air, and 3PL services.

Expert in solution selling, tailoring complex logistics solutions to meet diverse client needs, which enhanced customer satisfaction and loyalty.

Conducted thorough market analysis to understand industry trends and customer needs, effectively positioning the company as a leader in comprehensive freight solutions.

Skilled negotiator with a track record of successfully closing deals under favorable terms, which contributed to an improved profit margin.

Built and maintained strong relationships with key accounts, which were instrumental in achieving high client retention rates and repeat business.

• Responsible for securing new customers, and maintaining and developing existing accounts.
• Meet and exceed target set in terms of contributing and generating revenue for the department.
• Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.
• Maintain records of customer details / sales visits in the CRM.
• Identify potential customers and register opportunities in CRM; relentlessly pursue realization of such opportunities leading to revenue for the company.
• Regularly visit existing accounts validating our service levels and develop new revenue streams.
• Negotiate with the accounts as per price guidelines given, looking to maximize profits.
• Follow up on customer communications in a timely and professional manner.
• Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.
• Promote the services and products of all entities, and coordinate sales efforts with other department sales.
• Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
• Follow up with clients for outstanding supported by the Finance Controller.

• Skilled in maintaining and enhancing client relationships to ensure a high level of customer satisfaction in both sea and air freight forwarding.
• Proficient in resolving shipment-related issues promptly, ensuring minimal disruption to service delivery.
• Strong communication abilities to clearly convey shipment details, updates, and changes to clients, enhancing transparency and trust in sea and air forwarding services.
• Experienced in coordinating with internal and external stakeholders, including carriers and customs officials, to streamline operations and improve service efficiency in sea and air freight.
• Demonstrated ability to troubleshoot and solve complex logistical issues, reducing delays and potential costs for clients.
• Adept at negotiating contracts and rates with carriers and service providers, ensuring competitive pricing and service quality for air and sea shipments.
• Efficiently managed multiple client accounts and shipments simultaneously, prioritizing tasks to meet deadlines and client expectations in a fast-paced environment.
• Regularly collected and analyzed customer feedback to identify areas for service improvement in sea and air freight operations, driving continuous quality enhancements.