Don Mendez
Global Operations Manager
Dubai
Summary
Results-driven and analytically minded Operations Manager with over 9 years of experience optimizing logistics, last-mile delivery, and supply chain networks in high-growth environments. Proven track record in reducing costs, scaling operations, automating workflows, and driving strategic initiatives across the UAE and regional markets. Adept in cross-functional leadership, stakeholder alignment, and transforming operational data into actionable insight. Passionate about sustainability, efficiency, and leading high-performance teams.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Global Operations Manager - Supply Chain & Control Centre
CAFU
10.2020 - Current
- Managed 20+ team members and 100+ vehicle fleet operations across Emirates & Canada, increasing on-time delivery by 35%.
- Delivered AED 2.1M/year in operational cost savings through route optimization, predictive maintenance, and smart scheduling.
- Designed and launched an IoT-driven centralized control center, boosting operational visibility and SLA adherence by 90%
- Automated 15+ key processes (e.g., replenishment, dispatch allocation) using Python and machine learning, reducing manual workload by 70%
- Developed a unified dashboard to monitor fleet KPIs (driver throughput, idle time, order accuracy), increasing accountability by 40%
- Partnered with C-suite leadership to support 25% YoY business growth and expansion into 3 new Emirates
- Created a crisis response plan that reduced disruption downtime by 30% during peak and fuel shortage scenarios
- Trained and mentored 5 future leaders, promoting a culture of continuous improvement and agile decision-making
Senior Regional Operations Associate - Planning & Performance
Deliveroo
05.2016 - 10.2020
- Coordinated shift and capacity planning across UAE & Kuwait, improving delivery SLAs by 30% and reducing idle hours by 18%.
- Designed automated Excel and Google Sheets tools to streamline 10+ high-volume reporting workflows.
- Performed deep-dive analysis on prep times, rider throughput, and restaurant operations across 100+ locations, increasing fleet efficiency by 25%.
- Supported quarterly budget planning through operational data modeling, enhancing forecast precision by 20%.
- Ensured 95% SOP compliance post policy rollout across regional markets.
Senior Customer Service Officer
Meraas Holdings
08.2015 - 05.2016
- Delivered seamless guest experience for Meraas mall properties, acting as front-facing brand ambassador.
- Handled facility-level operations documentation and visitor engagement protocols.
Customer Experience Associate
M. H. Alshaya
08.2014 - 08.2015
- Supported the customer feedback cycle using VoC insights, web analytics, and CX survey data.
- Assisted in execution of customer journey mapping and service delivery optimization across e-commerce verticals.
Education
Bachelor of Commerce -
Vinoba Bhave University
01.2008 - 01.2010
Higher Secondary Certicate - undefined
St. John the Baptist
01.2006 - 01.2007
Secondary School Certicate - undefined
Fatima High School and Jr. College
01.2004 - 01.2005
Skills
- Logistics & Last-Mile Operations
- Fleet & Control Centre Management
- Cross-Functional Team Leadership
- KPI Design & Performance Governance
- Cross-functional team leadership
- Operational efficiency
- Operations management
Accomplishments
- 200% Operational Scaling: Scaled infrastructure to handle double order volume with no dip in CSAT (95%).
- AI Forecasting Tool: Launched an ML-powered demand forecasting model; reduced Own Inventory by 18%, boosted savings by 33%.
- Green Logistics Leader: Piloted a carbon-conscious route and hybrid fleet program, cutting emissions by 15%.
Websites And Social Links - Linked In
linkedin.com/in/don-mendez-005
Timeline
Global Operations Manager - Supply Chain & Control Centre
CAFU
10.2020 - Current
Senior Regional Operations Associate - Planning & Performance
Deliveroo
05.2016 - 10.2020
Senior Customer Service Officer
Meraas Holdings
08.2015 - 05.2016
Customer Experience Associate
M. H. Alshaya
08.2014 - 08.2015
Bachelor of Commerce -
Vinoba Bhave University
01.2008 - 01.2010
Higher Secondary Certicate - undefined
St. John the Baptist
01.2006 - 01.2007
Secondary School Certicate - undefined
Fatima High School and Jr. College
01.2004 - 01.2005
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