Summary
Overview
Work history
Education
Skills
PASSPORT
VISA
Timeline
Generic

Donnavie Santos

Customer Service Representative
AB,UAE

Summary

Highly skilled professional with expertise in time efficiency, beverage preparation, and multitasking. Known for maintaining a positive attitude in fast-paced environments. Adept at delivering exceptional service and ensuring customer satisfaction. Seeking to leverage skills in a dynamic role within the hospitality industry.

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

Overview

5
5
years of professional experience
12
12
years of post-secondary education

Work history

Customer service representative

Early Starters ( Book Publishing )
, UAE
12.2024 - 05.2025
  • Ensured smooth running of operations with timely preparation of reports.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Provided top-notch support for increased customer satisfaction.
  • Assisted customers in making informed decisions by providing detailed product information.

Barista

Serenitea
San Pedro, Philippines
05.2024 - 12.2024
  • Assisted in inventory control measures for effective stock management.
  • Packaged takeaway food for easy transport by customers or delivery drivers.

Retail sales associate

Tianlu International
San Pedro, Philippines
11.2023 - 04.2024
  • Listened actively to offer accurate information and best solution to their needs.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Cashier/ Service Crew

Jollibee
San Pedro, Philippines
04.2022 - 10.2023
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Packaged customer items carefully, ensuing merchandise safety.

Office assistant

Terumo Philippines Corporation
Sta. Rosa, Philippines
10.2020 - 03.2022
  • Manually sorted and loaded goods.
  • Used cleaning chemicals safely to sanitise work spaces.
  • Handled high-volume production orders whilst maintaining consistent quality control measures.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.

Education

Elementary -

Landayan Elementary School
Philippines
06.2009 - 03.2014

High School Diploma -

Pacita Complex National Highschool
Philippines
06.2014 - 03.2018

Higher National Diploma - Vocational

Lyceum of Alabang
Muntinlupa City, Philippines
06.2018 - 09.2020

Bachelor of Science Accountancy - Undergraduate

Lyceum of Alabang
Philippines
09.2022 - 06.2023

Skills

  • Time efficiency
  • Beverage preparation
  • Multitasking
  • Positive attitude
  • Email administration
  • Pressure handling
  • Cash handling

PASSPORT

P8006741C Issued: Sept. 17,2024 Expired: Sept. 14,2034

VISA

OWN VISA

April 2025- April 2027

Timeline

Customer service representative

Early Starters ( Book Publishing )
12.2024 - 05.2025

Barista

Serenitea
05.2024 - 12.2024

Retail sales associate

Tianlu International
11.2023 - 04.2024

Bachelor of Science Accountancy - Undergraduate

Lyceum of Alabang
09.2022 - 06.2023

Cashier/ Service Crew

Jollibee
04.2022 - 10.2023

Office assistant

Terumo Philippines Corporation
10.2020 - 03.2022

Higher National Diploma - Vocational

Lyceum of Alabang
06.2018 - 09.2020

High School Diploma -

Pacita Complex National Highschool
06.2014 - 03.2018

Elementary -

Landayan Elementary School
06.2009 - 03.2014

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Donnavie SantosCustomer Service Representative