doran rana magar
dubai,Dubai
Overview
9
9
years of professional experience
Work history
Waiter
la suite hotel & apartments dubai
Dubai, dubai internet city dubai
2021.06 - Current
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Housekeeping room Attendant
kempenski hotel mall of the emrites
mall of the emrites dubai, Room attendent
2019.01 - 2021.06
- Stocked trollies to maintain stable cleaning supplies.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Cleared and organised Back of House areas to minimise accident risks.
- Addressed guests' problems and fulfilled special requests.
- Cleaned [Number] room hotel to achieve immaculate presentation and hygiene.
- Reported maintenance issues for prompt resolution.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Trained new room attendants on company policies and cleaning procedures.
- Delivered extra linen and toiletries to meet guest needs.
- Secured guest rooms after performing housekeeping services.
- Vacuumed and dusted reception areas and walkways.
- Resolved guest queries in line with service standards and protocols.
- Completed smooth housekeeping with exceptional planning and quality assurance.
Room Attendant
fraser suites hotel dubai
Dubai, room attendant
2016.08 - 2019.06
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Reported maintenance issues for prompt resolution.
- Trained new room attendants on company policies and cleaning procedures.
- Delivered outstanding service to boost customer retention and referrals.
- Vacuumed and dusted reception areas and walkways.
- Delivered extra linen and toiletries to meet guest needs.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Resolved guest queries in line with service standards and protocols.
Waiter
royal century bharatpur chitwan nepal
chitwan nepal, waiter
2014.05 - 2015.05
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
High School Diploma - hotel management
shissu pragayasadan english boarding school
chitwan nepal 01/1999 - 01/2012
Skills
- Table service
- Inventory control
- Employee training
- Quality checking
- Strong communication
- Section management
- Food allergies knowledge
- Food service
- Order recall
- Opening and closing procedures
- Exemplary hygiene standards
- Barista experience
- Safe serving knowledge
- Menu knowledge
- Food safety understanding
- Food and beverage knowledge
- Food hygiene protocol
- Allergy awareness
- Table serving
- Bar cleaning and maintenance
Timeline
Waiter
la suite hotel & apartments dubai
2021.06 - Current
Housekeeping room Attendant
kempenski hotel mall of the emrites
2019.01 - 2021.06
Room Attendant
fraser suites hotel dubai
2016.08 - 2019.06
Waiter
royal century bharatpur chitwan nepal
2014.05 - 2015.05
High School Diploma - hotel management
shissu pragayasadan english boarding school
01/1999 - 01/2012