Dr. Hussein Kamaleddine

Team Lead – Corporate & Transaction Banking | Digital Banking & Cash Management
RAKBANK - UAE
• Led a customer service team managing a wholesale banking portfolio exceeding AED 30 billion, including wholesale banking and financial institutions, achieving high client satisfaction and operational excellence.
• Improved team performance and fostered a positive work environment through mentoring and training, and enhanced service quality by deploying data-driven strategies based on KPI analysis.
• Strengthened client relationships by promptly resolving complex inquiries.
• Boosted operational efficiency by streamlining service processes with cross-functional teams and providing tailored cash management solutions.
• Delivered detailed performance and feedback reports to senior management, providing valuable insights.
• Maintained client trust during crises via proactive communication and support.
• Streamlined corporate account opening and profile updates, reducing request turnaround times and increasing efficiency.
• Led automation of reporting systems to improve operational workflows and minimize errors.
• Managed improvements in data integration, access, and security for large data volumes and enhanced the overall customers' digital onboarding journey.
• Promoted advanced analytics to support data-informed decisions and assisted organizations in adopting digital banking solutions to improve transaction speed and accuracy.

• Achieved significant improvements in client relationships by developing and expanding a diverse portfolio valued at over AED 3 billion.
• Increased profitability through strategic advice and prompt resolution of complex issues for senior client stakeholders.
• Enhanced liquidity and forecasting accuracy by leading large-scale cash management initiatives for key accounts.
• Strengthened clients' working capital positions by delivering structured trade finance and discounting solutions in collaboration with trade finance, treasury, and credit teams.
• Maintained regulatory compliance through comprehensive due diligence, including KYC checks and UBO verification.
• Drove sustainable profitability by designing customized financial solutions and uncovering hidden revenue opportunities within client portfolios.

• Achieved significant growth in a diverse client portfolio through proactive identification of market opportunities.
• Managed a diverse portfolio of services for 85 clients, guaranteeing efficient oversight of assets and liabilities valued at more than AED 1.5 billion.
• Delivered high-quality, solutions-focused advice to clients, enhancing overall service satisfaction.
• Recognized with a promotion to senior relationship manager for outstanding performance and leadership potential.

• Led initiatives to deliver comprehensive financial services that strengthened customer trust and loyalty and managed over 20 customer services daily.
• Oversaw monitoring of customer service quality indicators to elevate branch service standards and implemented feedback mechanisms to refine products and service delivery.
• Conducted in-depth analysis of customer profiles to develop customized solutions, contributing to the attainment of key performance and sales objectives.

• Successfully raised and organized over USD 100 million in funding for small and medium-sized enterprises throughout Lebanon, supporting their working capital, trade finance, and capital expenditure needs.
• Managed a team of 3 sales experts, focusing on client acquisition, portfolio expansion, and service quality in the SME segment, while ensuring strict credit discipline and maintaining strong relationships.

• Achieved consistent sales growth through proactive engagement with financial advisors and accounting firms, resulting in a robust client acquisition pipeline.
• Delivered tailored lending solutions exceeding USD 50 million across agricultural, hospitality, and industrial sectors, facilitating client growth and modernization.
• Fostered strong relationships with accountants and financial advisors, creating a high-quality referral network that enhanced portfolio performance and generated qualified opportunities.