Dumpeti Rakesh
Dubai,UAE
Summary
Dedicated professional with expertise in safety protocol adherence, room inspection, and compliance with safety standards. Demonstrates strong skills in efficient time management, workload balancing, and delivering exceptional customer service. Committed to maintaining high operational standards while fostering a customer-focused environment.
Experienced professional with focus on leading housekeeping teams to maintain high standards of cleanliness and guest satisfaction. Achieves consistent results through strong organisational skills, attention to detail, and effective team management. Utilises proactive approach to problem-solving and exceptional communication abilities to enhance operational efficiency.
Overview
3
3
Languages
2
2
years of post-secondary education
5
5
years of professional experience
Work history
Team leader
LAZONA CONTINENTAL HOTEL
DUBAI, UAE
09.2024 - Current
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Maintained high standards of hygiene for guest satisfaction.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Maintained the safety and security of guest property by enforcing strict access protocols.
Senior associate
JVD BY HYATT
GAO, INDAI
06.2024 - 09.2024
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Restocked essential supplies timely to avoid guest inconvenience.
Guest service associate
THE PARK
HYDERABAD, INDIA
12.2021 - 06.2024
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Assisted with laundry operations to maintain fresh linen supply.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
Education
PROFESSIONAL DIPLOMA IN HOTEL MANAGMENT -
CHENNAIS AMIRTHA INTERNATION INSSITUTE OF HOTEL MANAGMENT
INDIA 06.2019 - 11.2021
CBSE 10TH -
SRI CHAITHANYA HIGH SCHOOL
JAGTAIL INDIASkills
- Safety protocol adherence
- Room inspection
- Efficient time management
- Safety standards compliance
- Workload balancing
- Customer service-oriented
Languages
English
Advanced
Hindi
Upper intermediate
Telugu
Native
Affiliations
- REA
Timeline
Team leader
LAZONA CONTINENTAL HOTEL
09.2024 - Current
Senior associate
JVD BY HYATT
06.2024 - 09.2024
Guest service associate
THE PARK
12.2021 - 06.2024
PROFESSIONAL DIPLOMA IN HOTEL MANAGMENT -
CHENNAIS AMIRTHA INTERNATION INSSITUTE OF HOTEL MANAGMENT
06.2019 - 11.2021
CBSE 10TH -
SRI CHAITHANYA HIGH SCHOOL