DUNDEE DADUROS BALATICO
Sharjah
Summary
Results-driven Banking and Financial Services Professional with over 15 years of experience in sales, telesales, customer acquisition, and portfolio management across leading local and international banks. Proven track record of consistently exceeding sales targets, generating new-to-bank clients, and cross-selling financial products. Strong expertise in retail banking, credit cards, loans, CASA, and customer relationship management.
Overview
22
22
years of professional experience
Work History
Business Development Executive
First Abu Dhabi Bank
Al Jadaf, Dubai
09.2020 - Current
- Drove successful sales initiative at FAB offering multiple product and end to end service to qualified customers (CASA, credit card and personal loan)
- Generate leads for new to bank customer.
- Proactively engage existing customer of the bank and cross sell additional products and services to existing customer (insurance, quick cash, balance transfer)
- Consistently met or exceeded sales targets showcasing a commitment to achieving and surpassing performance goals.
Portfolio Management Executive
Majid Al Futtaim, Najm
Port Saeed, Deira
09.2018 - 09.2020
- Proactively approach existing Najm Customer to offer loan on credit card and easy payment plan.
- Cross sell additional products and services to existing customer (e.g. insurance, activation, credit cards upgrades)
- Top agents for several months maintaining more 100% or more base of product and points target
Acquisition, Telemarketing Executive
Abu Dhabi Commercial Bank
Dubai Outsource Zone
06.2016 - 09.2018
- Handle sales account for multiple products of the bank (CASA, Credit Card, Personal Loan and Car Loan)
- Generate leads and build relationships by nurturing warm prospects and referrals.
- Cross sell additional products and services to existing customer (e.g. balance transfer, credit card loan, insurance and investment)
- Top agents for several months maintaining 100% or more base of product and points target
Retail Banking Executive – Credit Card
Emirates NBD
Abubaker Al Siddique
06.2015 - 06.2016
- Acting as finance advisor of existing and new to bank customer
- Offer various types of credit cards to qualified customers
- Handle account openings for company and individual account and cross sell credit cards.
Sales & Distribution (Telesales)
Citibank UAE
Burdubai Main Branch
10.2014 - 05.2015
- Acting as finance advisor of existing and new to bank customer
- Offer existing customers other products and services (primary product to offer is loan on phone)
- Make sure to hit the campaign target every month
- Star agent for the month of December 2014, January – February 2015 hitting 130% target
Customer Relationship And Marketing Representative
Optus
Makati City, Philippines
04.2009 - 09.2014
- Offer existing customer of a certain telecommunication company to avail of other services
- Assist new agents on following proper call flow and navigating the system.
- Handle sales and program updates.
- Handle Marketing Insights to identify the activity of Optus and competitors in the market.
- Top Agent for year 2010 – 2013 and was promoted as Assistant Team leader 2013-2014
Customer Service Representative
Chase Bank
Eastwood Bagumbayan, Quezon City
09.2006 - 03.2009
- Handle credit card acquisition account.
- Offer Balance transfer from other credit cards to their existing Chase cards
- Cross sell multi cards for both consumer and business accounts
- Handle retention offer for customer who plans to cancel their existing credit cards
- Make sure to hit the program target which is 1 sale per hour or 8 sales a day
- Employee of the Year 2007 and 2008
Telesales Executive Citibank
Citibank
Ortigas Center, Pasig City
03.2004 - 06.2006
- Calling existing customer of a bank to offer other services like insurance e.g. ACE Insurance company of North America
- Offer Balance Transfer and other financial services e.g. Savings thru their credit cards and loans
- Offer Secondary cards for existing customers of Citibank
- Highest Revenue Year 2005
Education
Computer Programming and Information Systems Management
INFONET Computer School
San Jose, Occidental Mindoro01.2001
Secondary School -
Magsaysay National High School
Magsaysay, Occidental Mindoro01.1998
Elementary School - undefined
PILOT Elementary School
San Jose, Occidental Mindoro01.1994
Skills
- Retail & Corporate Banking Sales
- Credit Cards, Personal Loans & CASA
- Customer Acquisition & Lead Generation
- Cross-Selling & Relationship Management
- Portfolio & Account Management
- Telemarketing & Direct Sales
- Target-Driven & Performance Focused
- Customer Service Excellence
PERSONAL DATA
- Date of Birth: December 22, 1981
- Place of Birth: Occidental Mindoro, Philippines
- Age: 44 years old
- Citizenship: Filipino
- Height: 5 ft 5 inches
- Religion: Christian
- Sex: Male
- Civil Status: Single
Reference
Available upon request
Timeline
Business Development Executive
First Abu Dhabi Bank
09.2020 - Current
Portfolio Management Executive
Majid Al Futtaim, Najm
09.2018 - 09.2020
Acquisition, Telemarketing Executive
Abu Dhabi Commercial Bank
06.2016 - 09.2018
Retail Banking Executive – Credit Card
Emirates NBD
06.2015 - 06.2016
Sales & Distribution (Telesales)
Citibank UAE
10.2014 - 05.2015
Customer Relationship And Marketing Representative
Optus
04.2009 - 09.2014
Customer Service Representative
Chase Bank
09.2006 - 03.2009
Telesales Executive Citibank
Citibank
03.2004 - 06.2006
Elementary School - undefined
PILOT Elementary School
Computer Programming and Information Systems Management
INFONET Computer School
Secondary School -
Magsaysay National High School