Ekaterina Eremenko
Abu dhabi
Summary
Highly service-oriented VIP Cabin Crew professional with a strong background in premium hospitality, customer service, and First-Class service standards. Experienced in delivering personalized, discreet, and luxury-focused service to high-end clientele. Adept at working independently, anticipating guest needs, and maintaining exceptional attention to detail in high-expectation environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Cabin Crew – Premium & First Class Experience
Etihad airways
Abu dhabi
02.2023 - 02.2026
- Deliver high-end, personalized service tailored to individual guest preferences and expectations
- Accustomed to serving VIP and high-profile clientele with discretion and professionalism
- Maintain impeccable presentation standards and attention to detail at all times
- Anticipate guest needs and proactively manage special requests
- Remain calm, adaptable, and solution-focused in time-sensitive or high-pressure situations
- Apply strong communication skills to create a welcoming, refined cabin atmosphere
- Ensure safety awareness while maintaining a seamless luxury experience
- Manage cabin preparation to luxury standards, including presentation, ambiance, and comfort elements
Kids club chief
Calimera Serra Palace
Antalya
05.2018 - 10.2019
- Directed daily operations of the kids club to ensure a safe and engaging environment that enhanced overall participant satisfaction.
- Established safety protocols and compliance standards to maintain a secure atmosphere and minimize incident occurrence.
- Coordinated with staff to deliver age-appropriate activities that fostered developmental growth and sustained member engagement.
- Optimized resource allocation and scheduling to improve team efficiency and maintain consistent program quality.
- Implemented feedback systems to monitor customer experience and drive continuous improvements in service delivery.
Senior sales manager
Beeline company
Perm
11.2016 - 01.2018
- Resolve customer complaints regarding sales and service. Provide exceptional customer service.
- Contact prospective customers to provide information and explain available services.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Receptionist
Vicont hotel
Perm
06.2015 - 10.2016
- Provided front-desk service aligned with luxury hospitality standards
- Handled VIP arrivals, special requests, and confidential guest matters
- Coordinated reservations, billing, and concierge-style services
- Resolved guest issues calmly and professionally, ensuring a positive experience
Education
Hospitality and Hotel business
Perm, Russia 09.2011 - 07.2015
Skills
- VIP & Luxury Service Delivery
- Discretion & Confidentiality
- Fine Dining & Service Presentation
- Conflict Resolution & Problem Solving
- Safety Awareness & Emergency Procedures
- One-to-One Guest Experience
- First & Premium Class Standards
- Cultural Sensitivity & Emotional Intelligence
- Working Independently & Under Pressure
LANGUAGES
Russian Native
English C1 - Advanced
COURSES
- Jan 2018 – Apr 2018 English Course - English in Cyprus
- Mar 2022 – May 2022 Event Decoration - Perm state institute of culture
Timeline
Cabin Crew – Premium & First Class Experience
Etihad airways
02.2023 - 02.2026
Kids club chief
Calimera Serra Palace
05.2018 - 10.2019
Senior sales manager
Beeline company
11.2016 - 01.2018
Receptionist
Vicont hotel
06.2015 - 10.2016
Hospitality and Hotel business
09.2011 - 07.2015