Ekram Khan
Dubai
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Deshi Hot Chicken Cafeteria. Skilled in cash handling and fostering customer relations, I've significantly improved transaction accuracy and efficiency. Demonstrates strong work ethic and empathy, ensuring positive customer experiences and operational excellence.
Committed and hardworking in Accountant officer position with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Cum Supervisor
Deshi Hot Chicken Cafeteria
01.2024 - 04.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Accountant Officer
Bhairab Standard Nursing Institute
10.2021 - 12.2023
- Optimized accounting workflows by identifying bottlenecks in processes and implementing solutions for increased productivity.
- Maximized profit margins by closely tracking expenses, identifying opportunities for cost reductions without compromising quality or service levels.
- Supported continuous improvement efforts within the accounting department, fostering a culture of collaboration and shared accountability for achieving desired outcomes.
Cashier
Bushra Money Exchange Ltd
01.2018 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Zoology
National University
Bhairab, Kishoreganj, Dhaka, Bangladesh.Higher Secondary Certificate - Science Education
Hazi Asmat College
Bhairab, Kishoreganj, Dhaka, Bangladesh.06.2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
Certification
- Licensed in Computer Application Course in 2016 by Systech Computers, Bangladesh.
- I have Achieved 5.5 marks in IELTS by British Council.
Travelling and Reading Books
I'm very interested to know about different cultures throughout the world. That's why i always try to read different types of book to gather extra knowledge and travel different places to experience the difference between different cultures.
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Cashier Cum Supervisor
Deshi Hot Chicken Cafeteria
01.2024 - 04.2024
Accountant Officer
Bhairab Standard Nursing Institute
10.2021 - 12.2023
Cashier
Bushra Money Exchange Ltd
01.2018 - 09.2021
No Degree - Zoology
National University
Higher Secondary Certificate - Science Education
Hazi Asmat College
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