Elena Muhina
Dubai,UAE
Summary
Dynamic and results-driven professional with expertise in account development strategies and strategic sales techniques. Proficient in customer relationship management systems, with a strong ability to multitask and conduct competitor market research. Demonstrates exceptional skills in business development and client retention, contributing to sustained growth and success. Committed to leveraging these competencies to drive future business opportunities and enhance client satisfaction.
Overview
17
17
years of professional experience
Work history
Sr Key Accounts Manager
Admirals Trading LLC
Dubai
10.2018 - Current
- Developed strategic partnerships with key accounts to enhance customer satisfaction and loyalty.
- Led negotiation processes to secure advantageous terms and conditions for both company and clients.
- Analysed market trends and customer feedback to refine product offerings and improve service delivery.
- Conducted regular reviews of account performance, identifying opportunities for improvement and growth.
- Maintained a high retention rate by providing excellent customer service.
- Developed strong relationships with key clients to enhance loyalty.
Brand ambassador
Airserv Middle East
Dubai
04.2015 - 09.2018
- Oversaw proper maintenance of the shop's appearance according to company standards, promoting a positive image of the brand.
- Assisted in training new brand ambassadors to ensure consistent messaging and brand representation.
- Provided feedback to management regarding consumer reactions and promotional effectiveness.
- Exuded confidence and positivity during interactions, promoting a positive brand image.
Sales executive
Kalinka Furniture LLC
Dubai
03.2011 - 03.2015
- Designed bespoke furniture pieces tailored to clients' unique specifications and preferences.
- Conducted site assessments to evaluate spatial constraints and determine optimal furniture layouts.
- Curated material selections including fabrics, finishes, and accessories that complemented design concepts.
- Managed project timelines and coordinated with suppliers to ensure timely delivery of furniture.
- Assisted in the successful launch of a new furniture line by producing eye-catching designs.
Sales Executive
Damas Luxury Brands
Dubai, UAE
11.2008 - 02.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw daily operations to achieve high productivity levels.
Education
Bachelor of Business Administration -
Kursk Institute of Management Economics and Business
Russia /2016 - /2020
Skills
- Account development strategies
- Strategic sales techniques
- Customer relationship management systems
- Multitasking proficiency
- Competitor market research
- Business development
- Client retention
Languages
English
Advanced
Russian
Native
Timeline
Sr Key Accounts Manager
Admirals Trading LLC
10.2018 - Current
Brand ambassador
Airserv Middle East
04.2015 - 09.2018
Sales executive
Kalinka Furniture LLC
03.2011 - 03.2015
Sales Executive
Damas Luxury Brands
11.2008 - 02.2011
Bachelor of Business Administration -
Kursk Institute of Management Economics and Business
/2016 - /2020