ELHADJI TANKANDOU MAREGA
Sharjah
Summary
I am enthusiastic, self-motivated and hardworking person, Responsible, well-organized, career-focused, and dedicated towards my duty.
I obtained my bachelor's degree in economics and management from Al Qasimia University in Sharjah.
I studied statistics, accounting, economics, finance, management and many others important topics related to economic and management fields.
I completed my training and got certificate of experience from Emirates Islamic bank and from Sharjah center for Islamic economics.
I got over 2 years of experience as a sales executive and customer service representative at DU Telecommunication, consistently achieving high rates of customer satisfaction and exceeding my targets by more than 130%.
As a young candidate full of energy and ambition I am fully ready to take any huge responsibility to pursue my dream career while achieving the great goal of your organization.
Overview
11
11
years of professional experience
Work History
Sales Executive and Customer Service
DU
10.2022 - Current
- Listened to customer problems, objections, and concerns, offering various solutions.
- Ability to handle and provide exceptional services to medium and big enterprises.
- Enhanced sales performance through knowledge of product range.
- Achieved or exceeded company-defined sales targets.
- Established strong client relationships which resulted in repeat business.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Customer Service Representative
Emirates Islamic bank
01.2022 - 04.2022
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Present product features and benefits to drive sales
- Resolved complex customer complaints in calm, efficient and friendly manner
- Kept clients and company files safely stored on system in line with confidentially laws and regulations
- Customer services, personal banking
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
Sales Service Assistant
Orange telecom SMK
01.2017 - 01.2018
- Company Overview: Sales Service Assistant, customer services
- Resolve customer complaints via phone, SMS
- Sell products and services
- Provided helpful, attentive sales support to generate positive customer feedback
- Work with sales service manager to ensure proper customer service is being delivered
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Teacher
Institute of Tafsir Banda Niang
01.2015 - 01.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication.
- Planned and implemented lessons utilizing variety of teaching strategies to meet the diverse student needs
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement.
- Identified struggling students early on and provided additional supports.
Cashier
NIJI supermarket
01.2014 - 01.2015
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Publish financial statements in time
- Manage balance sheets and profit/loss statements
- Audit financial transactions and documents
Education
bachelor's degree - faculty of economics and managements
Al qasimia university
Sharjah, UAE07.2022
High school diploma -
Tafsir Banda
Dakar, Senegal07.2018
Skills
- Good communication
- written and oral skills
- Accountant
- Relationship building
- Complaint handling
- Data entry
- CRM software proficiency
- Product knowledge
Personality
- Communicative
- Creativity
- Punctuality
- Polite
- Self-aware
- Loyal
- Integrity and virtue
- Goal-oriented
- Motivated
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Five African Languages
Bilingual or Proficient (C2)
Additional Information
I have a valid UAE manual driving license, Certificate of bachelor degree, Diploma of experience for banking especially Islamic banking
Personal Information
Nationality: Senegalese
Timeline
Sales Executive and Customer Service
DU
10.2022 - Current
Customer Service Representative
Emirates Islamic bank
01.2022 - 04.2022
Sales Service Assistant
Orange telecom SMK
01.2017 - 01.2018
Teacher
Institute of Tafsir Banda Niang
01.2015 - 01.2017
Cashier
NIJI supermarket
01.2014 - 01.2015
High school diploma -
Tafsir Banda
bachelor's degree - faculty of economics and managements
Al qasimia university
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