Elhaj Mohamed
IT Engineer
Dubai
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Support Engineer
Globalise international
Dubai
09.2022 - Current
- Managing Microsoft Azure, Microsoft Intune and configuration mail accounts for end users.
- Supported various operating systems and server technologies.
- Support ICCS, check clearing solutions & Banking tech solutions.
- Configuring & Manage KIOSK solutions (S/H).
- Configuring and deploying new computers, networks, printers, and software.
- Installing updates, known as patches, software, and utilities for the printers.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Sourced cost-effective resources from approved vendors and contractors.
- Participated in team meetings contributing valuable insights into improving IT processes.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Streamlined workflow with automation of repetitive tasks.
Assistant IT Manager
Miftah Albaraka Financing Broker
Dubai
03.2022 - 08.2022
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Assisted in the development of an IT budget strategy, aligning resource allocation with organizational goals and objectives.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
Network & Network Security Engineer
AZ Technology Co. Ltd.
Khartoum
04.2020 - 02.2022
- Responsible for working as part of a team that is continually improving the way it delivers its IT and networking services
- Providing network support to complex WAN and LAN networks
- Prioritizing and troubleshooting complex networks and systems
- Monitor, install, upgrade, configure & troubleshoot production and corporate network issues
- Worked on firewalls: Stormshield, FortiGate
- Provided Level-2/3 support and troubleshooting to resolve issues
- Implementation & migration security devices
- Enhanced network security by implementing advanced firewall configurations.
- Maintained network stability through consistent monitoring and troubleshooting efforts.
Education
Bachelor of Science - Electronic Systems Software Engineering
University of Science And Technology
Sudan, Khartoum 06.2014 - 11.2019
Skills
Cloud computing (Azure & AWS)
Network Infrastructure
Adaptability to technology changes
Problem solving
Python
Firewall administration
Critical thinking
Team player
Infrastructure automation
VoIP Systems
CCTV Systems
IT strategy development
MS 365
undefinedTimeline
IT Support Engineer
Globalise international
09.2022 - Current
Assistant IT Manager
Miftah Albaraka Financing Broker
03.2022 - 08.2022
Network & Network Security Engineer
AZ Technology Co. Ltd.
04.2020 - 02.2022
Bachelor of Science - Electronic Systems Software Engineering
University of Science And Technology
06.2014 - 11.2019
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