Elie Kahaleh
Manager
Dubai, Townsquare
Summary
I’m a skilled business management generalist with a bachelor’s degree in management. Capable of handling complex tasks in multi-cultural working environments. Customer satisfaction is my priority.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Restaurant Manager
Aurora prime company
Dubai, Townsquare
11.2021 - Current
- Improve and maintain the relationship between suppliers and the restaurant. Responsible for the purchasing process.
- Implement business plans to promote profitable food and beverage sales.
- Managing 14 employees, which include providing the suitable working atmosphere, continuous training on the restaurant standards, encouraging upsell for the front of the house employees, following up with the back of the house concerning food quality and wastage.
- Meet, greet and take feedback from customers and use it to implement positive changes within restaurant.
BUSINESS PARTNER
OAK BAR at LAS SALINAS
07.2021 - 09.2021
- Establishing and analyzing the P and L reports monthly
- Following up with managers and their performance, to make sure that we're providing the best service for our clients.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
AREA MANAGER
PIZZANINI
North Lebanon
06.2018 - 01.2020
- Manage and oversee north area branches operations.
- Maintaining food safety and quality standards.
- Training and evaluate branch managers performance
- Making sure that to maximize the productivity of all employees and managers, throughs day by day following ups.
- Plan and develop the overall marketing strategy.
- Analyzing customer complaints and take actions when needed
BRANCH MANAGER
PIZZANINI, Sarba
10.2016 - 06.2018
- Responsible for managing stock inventory
- Handling cash transactions.
- managing16 employees (schedules, self hygiene, uniforms checks..)
- Prepar daily, weekly, monthly reports.
- Training the drivers on all details needed in their operations.
ASSISTANT MANAGER, Call center
PIZZA HUT, Jounieh
02.2015 - 01.2016
- Train new employees on Pizza Hut call center script, and follow up with them till they’re ready to implement our standards in their daily phone calls
- Prepare daily reports
- Build employee’s schedule
- Evaluating employees, making sure they’re following all the steps of our script
- Handling customer complains and follow up with them until their problem is solved.
Operator Call center
Pizza Hut, Jounieh
01.2014 - 02.2015
- Take orders from customers following Pizza Hut script
- Take full and clear address from the customers.
- follow up with the branches in case of some detailed requests from customers
- taking feedback from customers .
Education
MANAGEMENT BS -
Lebanese International University
North Lebanon
DIPLOMA OF SOCIO - undefined
ECONOMIC
College National Orthodox - Business Management Professional
ELIE N
Skills
Food preparation and safety
Certification
Person In Charge PIC from Highfield (Dubai)
Timeline
Person In Charge PIC from Highfield (Dubai)
06-2022
Basic food safety certificate (Dubai)
05-2022
Restaurant Manager
Aurora prime company
11.2021 - Current
BUSINESS PARTNER
OAK BAR at LAS SALINAS
07.2021 - 09.2021
GWR 3rd level food safety (Lebanon)
03-2019
AREA MANAGER
PIZZANINI
06.2018 - 01.2020
BRANCH MANAGER
PIZZANINI, Sarba
10.2016 - 06.2018
ASSISTANT MANAGER, Call center
PIZZA HUT, Jounieh
02.2015 - 01.2016
Operator Call center
Pizza Hut, Jounieh
01.2014 - 02.2015
MANAGEMENT BS -
Lebanese International University
North Lebanon
DIPLOMA OF SOCIO - undefined
ECONOMIC
College National Orthodox - Business Management Professional
ELIE N
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