ELIEZER QUEEN PERNITO
Sharjah,UAE
Summary
Professional with extensive experience in front desk operations and administrative support, specializing in customer service and client relations. Proficient in accounts management, billing assistance, and scheduling, with a solid background in healthcare and patient support. Demonstrates strong communication and problem-solving abilities in fast-paced environments. Skilled in Microsoft Office applications, focused on enhancing operational efficiency and fostering positive client interactions.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Receptionist & Accounts Assistant / Customer Relations Officer
Car Zone Auto Maintenance Workshop
Dubai
07.2024 - 06.2026
- Welcoming and assisting walk-in clients in professional and friendly manner
- Handling daily administrative and clerical tasks to support workshop operations
- Maintaining accurate customer records and coordinating appointments
- Preparing basic invoices, monitoring petty cash, and assisting in billing processes
- Coordinating with mechanics and service staff to ensure timely job completion
- Managing calls, emails, and service inquiries to ensure high customer satisfaction
Customer Relations Officer
Metrobank
Manila
03.2022 - 04.2024
- Delivered efficient and courteous service to clients regarding banking inquiries and transactions
- Assisted in account openings, loan processing, and financial documentation
- Promoted bank products and services to meet client needs and branch targets
- Resolved customer complaints in a professional manner, ensuring retention and satisfaction
- Maintained accurate records and adhered to compliance and confidentiality standards
Nursing Assistant (Internship)
Family Care Clinic
Manila
01.2021 - 01.2022
- Supported physicians and nurses with routine patient care and check-ups
- Measured vital signs, maintained patient records, and assisted in medical procedures
- Ensured hygiene standards and provided emotional support to patients and families
- Assisted in front-desk and patient scheduling during low clinical activity
Customer Relations Officer
HG-III Currency Trading & Inc.
Manila
02.2016 - 05.2017
- References upon request.
Education
Diploma - Health and Social Care
Newton Training Center
United Arab Emirates 04.2025 - 12.2025
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
Pampanga, Philippines 06.2017 - 03.2021
Skills
- Front Desk & Administrative Support
- Customer Service & Client Relations
- Accounts & Billing Assistance
- Scheduling & Calendar Management
- Healthcare and Patient Support
- Microsoft Office (Word, Excel, Outlook)
- Strong Communication & Problem-Solving
- Multitasking in Fast-Paced Environments
- Medical staff management
- Healthcare regulation awareness
- Communication with patients
Languages
English
Filipino
Certification
KHDA OTHM LEVEL 3 FOUNDATION DIPLOMA IN HEALTH AND SOCIAL CARE
Caregiving Training Course
Certified Nursing Assistant Training Course
Timeline
Diploma - Health and Social Care
Newton Training Center
04.2025 - 12.2025
Receptionist & Accounts Assistant / Customer Relations Officer
Car Zone Auto Maintenance Workshop
07.2024 - 06.2026
Customer Relations Officer
Metrobank
03.2022 - 04.2024
Nursing Assistant (Internship)
Family Care Clinic
01.2021 - 01.2022
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
06.2017 - 03.2021
Customer Relations Officer
HG-III Currency Trading & Inc.
02.2016 - 05.2017