Elston Dsouza
Executive - IT & Partnerships
Dubai
Summary
Technical professional with experience in maintaining computers, software and aggregators as a Partnerships and IT Specialist. Strong aggregator knowledge, technical troubleshooting and analysis skills balanced with strengths in communication, teamwork, leadership and to learn new technologies and implement them better for the business.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Executive – Partnerships & IT
Kitch-In portal LTD
Dubai
11.2021 - Current
- Handling 10+ Restaurants with aggregator and IT support.
- Good Understanding of ERP, POS and Aggregator system with Overall IT Support
- Working with Following POS (Back-end and Front end) like Deliverect, Grubtech, SAP B1, IIKO and all Third-party aggregator applications.
- Knowledge about Aggregators like Deliveroo, Zomato, Talabat, Careem, Noon and Instashop etc for menu creation, integration, marketing activities and 3PL integration.
- Knowledge of Microsoft office Products, Acronics- end to end backup cloud base, Manage engine, Slack migration, Ubiattendence etc
- Overall IT support for Fixing Laptops, Printers and Servers, Network system and CCTV Camera’s.
- Dealing with IT supplier for software and Hardware requirements.
POS Specialist & IT Support
Ikcon Restaurant LLC
Dubai
08.2019 - 10.2021
- Good understanding of POS products and applications.
- Worked with Following POS (Back-end and Front-end) like Sapaad, Grubtech and Revel, POS Integration, and third-party applications like Quiqup, Oneclick and Swftbox.
- Knowledge about Aggregators like Deliveroo, Zomato, Talabat, Careem Now, Munch On etc for menu creation and integration back-end & Front-end, workings of applications.
- Overall IT support for Fixing Laptops, Printers and Servers, Network system and CCTV Camera’s.
- Knowledge about Microsoft 365 Business accounts and Creation of Microsoft Suits and Microsoft software’s.
Marketing
JRB foods private limited
Udupi
11.2018 - 07.2019
- Campaign planning and management
- Media outreach and relationship building
- Written and graphical content development
- Project management in a collaborative team
- Public relations
Customer Service Representative
Pizza Hut
Dubai
05.2017 - 10.2018
- Skilled at managing inventory control, shipping & receiving, customer relations and safety & compliance.
- Place or cancel orders from direct customers, distributors and agents.
- Maintains customer records by updating account information.
- Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- May compile/provide reports on overall customer satisfaction.
Delivery Executive
Instakart Services Pvt Ltd
Udupi
04.2017 - 07.2017
- Assists loading of products.
- Confirms delivery schedule by cross checking loaded items with invoices.
- Acts as preliminary contact person for any complaints or concerns raised by clients on the delivery of product.
Education
High School Diploma -
Diploma in Computer Science And Engineering
Dr T.M.A Pai Polytechnic University, Manipal. 05.2015 - 06.2018
PUC, Milagres Pre – University College
India 07.2012 - 07.2014
SSLC, Milagres English High School, Kallianpur.
India 07.2011 - 07.2022
Skills
POS Product Integration
Aggregator Management
Inventory Module Setup
Microsoft Products
IT support
Certification
Tally Certification - Tally Education Pvt
Timeline
Executive – Partnerships & IT
Kitch-In portal LTD
11.2021 - Current
POS Specialist & IT Support
Ikcon Restaurant LLC
08.2019 - 10.2021
Marketing
JRB foods private limited
11.2018 - 07.2019
Tally Certification - Tally Education Pvt
06-2018
Customer Service Representative
Pizza Hut
05.2017 - 10.2018
Delivery Executive
Instakart Services Pvt Ltd
04.2017 - 07.2017
High School Diploma -
Diploma in Computer Science And Engineering
05.2015 - 06.2018
PUC, Milagres Pre – University College
07.2012 - 07.2014
SSLC, Milagres English High School, Kallianpur.
07.2011 - 07.2022