Elston Dsouza
Executive - IT & Partnerships
Dubai
Summary
Technical professional with experience in maintaining computers, software and aggregators as a Partnerships and IT Specialist. Strong aggregator knowledge, technical troubleshooting and analysis skills balanced with strengths in communication, teamwork, leadership and to learn new technologies and implement them better for the business.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Executive – Partnerships & IT
Kitch-In portal LTD
Dubai
2021.11 - Current
- Handling 10+ Restaurants with aggregator and IT support.
- Good Understanding of ERP, POS and Aggregator system with Overall IT Support
- Working with Following POS (Back-end and Front end) like Deliverect, Grubtech, SAP B1, IIKO and all Third-party aggregator applications.
- Knowledge about Aggregators like Deliveroo, Zomato, Talabat, Careem, Noon and Instashop etc for menu creation, integration, marketing activities and 3PL integration.
- Knowledge of Microsoft office Products, Acronics- end to end backup cloud base, Manage engine, Slack migration, Ubiattendence etc
- Overall IT support for Fixing Laptops, Printers and Servers, Network system and CCTV Camera’s.
- Dealing with IT supplier for software and Hardware requirements.
POS Specialist & IT Support
Ikcon Restaurant LLC
Dubai
2019.08 - 2021.10
- Good understanding of POS products and applications.
- Worked with Following POS (Back-end and Front-end) like Sapaad, Grubtech and Revel, POS Integration, and third-party applications like Quiqup, Oneclick and Swftbox.
- Knowledge about Aggregators like Deliveroo, Zomato, Talabat, Careem Now, Munch On etc for menu creation and integration back-end & Front-end, workings of applications.
- Overall IT support for Fixing Laptops, Printers and Servers, Network system and CCTV Camera’s.
- Knowledge about Microsoft 365 Business accounts and Creation of Microsoft Suits and Microsoft software’s.
Marketing
JRB foods private limited
Udupi
2018.11 - 2019.07
- Campaign planning and management
- Media outreach and relationship building
- Written and graphical content development
- Project management in a collaborative team
- Public relations
Customer Service Representative
Pizza Hut
Dubai
2017.05 - 2018.10
- Skilled at managing inventory control, shipping & receiving, customer relations and safety & compliance.
- Place or cancel orders from direct customers, distributors and agents.
- Maintains customer records by updating account information.
- Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- May compile/provide reports on overall customer satisfaction.
Delivery Executive
Instakart Services Pvt Ltd
Udupi
2017.04 - 2017.07
- Assists loading of products.
- Confirms delivery schedule by cross checking loaded items with invoices.
- Acts as preliminary contact person for any complaints or concerns raised by clients on the delivery of product.
Education
High School Diploma -
Diploma in Computer Science And Engineering
Dr T.M.A Pai Polytechnic University, Manipal. 2015.05 - 2018.06
PUC, Milagres Pre – University College
India 2012.07 - 2014.07
SSLC, Milagres English High School, Kallianpur.
India 2011.07 - 2022.07
Skills
POS Product Integration
Aggregator Management
Inventory Module Setup
Microsoft Products
IT support
Certification
Tally Certification - Tally Education Pvt
Timeline
Executive – Partnerships & IT
Kitch-In portal LTD
2021.11 - Current
POS Specialist & IT Support
Ikcon Restaurant LLC
2019.08 - 2021.10
Marketing
JRB foods private limited
2018.11 - 2019.07
Tally Certification - Tally Education Pvt
2018-06
Customer Service Representative
Pizza Hut
2017.05 - 2018.10
Delivery Executive
Instakart Services Pvt Ltd
2017.04 - 2017.07
High School Diploma -
Diploma in Computer Science And Engineering
2015.05 - 2018.06
PUC, Milagres Pre – University College
2012.07 - 2014.07
SSLC, Milagres English High School, Kallianpur.
2011.07 - 2022.07