Emad Mahmoud

Driving the pre-opening key milestones to secure smooth hotel opening including the following:

• Legal Entity and Hotel Licenses: worked closely with OWCO to establish hotel entity and issuing hotels licenses.
• OS&E Procurement: Review all OS&E packages list according to Hilton Brand Standard and support any saving opportunities in price comparison and operation requirements.
• Take ownership of the roadmap tasks and milestones to ensure their timely completion for smooth hotel opening in coordination with the regional specialists.
• Recruitment of all key positions and facilitate the onboarding process and make sure that in line with POB hiring plan to avoid extra expenditure.
• Maintain tight control on pre-opening expenses not to exceed the approved POB. Managed to show saving 30% of approved POB, despite that the POB was calculated on 8 months, however the pre-opening period was extended to 18 months.
  

Post opening: hotel was opened on April 18th, 2024.

• Work commercial action plan with team to drive the performance of revenue channels.
• Despite the operation pending tasks, we have managed to drive the guest experience and satisfaction to set the hotel on the top ranked 5 stars hotel in the market in all guest site review platform.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Directed day-to-day work of 154 employees and motivated teams to exceed objectives.
• Recruited and managed senior staff with focus on delivering clear results.
• Maintained organisational compliance with applicable legislation and regulations.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and led successful business culture focused on performance.
• Put in place clear controls for financial administration and business management.
• Market Share: A&G in 2019 as achieved YOY growth of +10 pts in RGI and ranked #1 in comp set.
• Achieved 2019 TGOP 106%.
• TMs Satisfaction Survey (TEMOS) achieved Leadership Index (LI) 90% and Trust Index (TI) 91%

• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Negotiated contracts, securing optimum conditions for business expansion.
• Produced and implemented strategic commercial plans to grow profit and meet organizational objectives.
• Allocated resources strategically to achieve high ROI and minimise financial cost.
• Exceeded sales targets by establishing goals and incremental metrics to drive commercial performance.
• Hilton Suites won “2015 The Most Improved Market Share of MEA”
• Nomination for “Excellence in Business Development EMEA”.
• Conrad Makkah won Best Performance in KSA & L “Zero to Hero”
• Conrad Makkah Pre-Opening Appreciation Certificate.
• Hilton Suites won “2015 Best Launch Marketing Campaign of MEA”.
• The Most Supportive Commercial Director of the Year" of commercial leaders in Egypt.