EMAN ELAMAWY
ABU DHABI,UNITED ARAB EMIRATES
Summary
Accomplished travel specialist with extensive expertise in travel itinerary management, luxury travel arrangements, and global travel regulations. Proficient in Amadeus GDS and adept at ensuring travel safety compliance and VISA application assistance. Demonstrates strong skills in booking administration and cruises bookings, with a solid foundation in business administration and public relationship management. Committed to delivering exceptional service while navigating complex global distribution systems.
Overview
9
9
years of professional experience
Work history
Holidays & Reservations Consultant
Cozmo Travel
Abu Dhabi, United Arab Emirates
02.2025 - Current
- Strong command of GDS systems, including Galileo, Amadeus, and other proprietary booking systems.
- Proficient in platforms such as TravTrolley, TripFactory, TBO, IBYTA, Emirates Portal, Air Arabia, AKBAR, and more.
- Broad experience in designing and managing custom holiday packages for multiple destinations worldwide.
- Extensive database of suppliers across different countries, offering competitive pricing and reliable services.
- Skilled in direct hotel bookings, handling room availability requests, rate negotiations, and building strong relationships with hotels.
- Ability to coordinate complete travel arrangements including: Visa consultation (based on nationality), Local transportation, Internal tours and VIP services, Booking embassy appointments, Specialized in UAE visa applications via direct system, without third-party agent, ensuring proper data entry that aligns with visa form.
Travel Consultant
HBB Travel & Tourism
Abu Dhabi, United Arab Emirates
11.2022 - 09.2024
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Accommodated client requests for customisations or modifications as best as possible.
- Apart from GDS, using travel agency portals to explore customers purchasing options, offering clear comparisons and securing best-possible deals such as Akbar, Air Arabia, Air Blue, Flynas, Fly Dubai, Badr Airways and Others.
- Utilised Global Distribution System (Amadeus) for Ticketing & Hotels to issue, reissue, revalidation, refunds.
- Informed clients about cancellation policy and associated penalties.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Experience in apply visit visa system such as UAE, KSA, TURKEY, KUWAIT.
- Ability to coordinate with embassies in order to make appointments and fulfil required documents and files for clients.
Travel Agency Manager
YANBU TOURISM
CAIRO, EGYPT
08.2018 - 10.2022
- Coordinated familiarisation trips for in-house consultants to improve product and destination knowledge.
- Established work plans and objectives for boosting agency bookings and revenue.
- Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets.
- Sold travel products and tour packages online and offline to potential clients.
- Led travel consultants in managing highly successful programs, consistently meeting agency sales targets.
- Researched and developed cost-effective travel itineraries, exceeding customer expectations.
- Trained travel consultants to use booking systems, decreasing reservation time.
- Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
- Utilised Global Distribution System (Amadeus) for Ticketing &Hotels to issue, reissue, revalidation, refunds.
Senior Travel Consultant
Ancient Treasure Company
CAIRO, EGYPT
03.2017 - 07.2018
- Ensured profitability, verifying quote accuracy before issuance to client.
- Enabled efficient client correspondence by maintaining accurate records in CRM.
- Facilitated smooth running of travels, providing relevant information, brochures and publications to clients.
- Used GDS (Amadeus) to plan and sell airline tickets, accommodations and other travel services according to client needs.
- Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
- Advised customers on visas and travel safety.
Travel Agent
Liberty Tour
CAIRO, EGYPT
02.2016 - 02.2017
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Used GDS (Amadeus) to plan and sell airline tickets, accommodations and other travel services according to client needs.
Education
Psychology - Psychology
Faculty of Arts,Kafr El-Sheikh
01.2020 -
BACHLOR OF ARTS - Psychology
Faculty of Arts
09.2014 - 07.2017
Diploma of Higher Education - Psycholog
Faculty of Arts
10.2018 - 08.2019
Skills
- Travel itinerary management
- Travel safety compliance
- Luxury travel arrangements
- Global travel regulations
- VISA application assistance
- Booking administration
- Amadeus GDS
- Global Distribution System knowledge
- Business Administration and Public Relationship
- Cruises Bookings
Languages
Arabic
English
French
Personal Information
Custom
EMAN, ELAMAWY, +971524080476, EMYMAHMOUD351@GMAIL.COM, UNITED ARAB EMIRATES, ABU DHABI, 00000
References
References available upon request.
Timeline
Holidays & Reservations Consultant
Cozmo Travel
02.2025 - Current
Travel Consultant
HBB Travel & Tourism
11.2022 - 09.2024
Psychology - Psychology
Faculty of Arts,Kafr El-Sheikh
01.2020 -
Diploma of Higher Education - Psycholog
Faculty of Arts
10.2018 - 08.2019
Travel Agency Manager
YANBU TOURISM
08.2018 - 10.2022
Senior Travel Consultant
Ancient Treasure Company
03.2017 - 07.2018
Travel Agent
Liberty Tour
02.2016 - 02.2017
BACHLOR OF ARTS - Psychology
Faculty of Arts
09.2014 - 07.2017
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