Summary
Overview
Work history
Education
Accomplishments
Certification
Languages
Timeline
Generic

Eman Yahya

Summary

An enthusiastic sustainable employee. Ready to embrace a new challenging position in

Business Operations and Programs Management.

Developed deep knowledge of program management, business operations, strategic

planning, process improvement, logistics support and events management. Very optimistic, innovated and highly motivated team player.

Personal quote: "I am short but I run wearing high heels"

Overview

16
16
years of professional experience
1
1
Certification

Work history

Business Support Manager

NEOM Company
NEOM
10.2023 - Current
  • Manage the Business Support Unite and extend their services to 5 verticals across NEOM's Authority Division.
  • Establish budgeting mechanism.
  • Establish a Performance Management Framework.
  • Establish training and professional development.
  • Define and develop business processes and create processes manual.
  • Collecting statistics, data and other management information.
  • Resolved performance management issues to maintain service quality.
  • Maintained accurate records and documentation for reliable reference.
  • Coached teams to deliver administration best practices, achieving KPIs.
  • Recommended cost saving and efficiency opportunities to improve business performance.
  • Updated business support policies and procedures to reflect regulatory changes.
  • Responded proactively to changing demands to provide flexible, reactive business support.

Senior Program Manager

The Boeing Company
12.2021 - 10.2023
  • Manage and lead the execution of fixed wings and vertical lifts programs along with the training programs in Kingdom of Saudi Arabia.
  • 100% compliance with the global trade controls and ITAR on the logistics front (export/import activities).
  • Lead and manage Boeing Global Services team located in different sites (55+ employees).
  • Establish and implement short and long range business objectives, policies, and operating procedures.
  • Maintained flawless programs execution under budget successfully.
  • Work with Earned Value Management (EVM)/Cost Account Manager (CAM), Integrated Master Schedule (IMS), Integrated Master Plan (IMP), Configuration Management (CM), Risk Issues Opportunities (RIO), Charge Line Authorization and Setup (CLAS).
  • Improved the customer satisfaction to 55% by localizing the supply chain resources that support the training program.
  • The ability to create formal documentation, and adequate performance metrics, including but not limited to developing new SOW .
  • Visits different sites to monitor the work progress and to establish good relation with the employees who work on bases.
  • Attend International and Domestic Defense exhibits/events to represent the company.

Business Support Manager

The Boeing Company
06.2016 - 12.2021
  • Performed exceptional business operations management to support more than +200 employees located in different cities in Middle East. These services includes government affairs, facility management, security, communications, procurement, process improvement, business compliance, events management and PMO.
  • Increased team’s capabilities to manage additional tasks and improved their productivity rate by 40%.
  • 100% operational adaption to the new norm during the pandemic.
  • Made use of all available platforms and applications to start uninterrupted operational services (24/7) and initiated a hot line to receive the emergency calls.
  • Maintained safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations (ZERO incident rate).

Business Support Specialist – Operations Team Lead

The Boeing Company
12.2015 - 06.2016

Executive Office Administrator

The Boeing Company
09.2013 - 11.2015

Administration Officer

ABB Group, Automation Technologies
07.2012 - 08.2013

Legal Secretary

DLA Piper
07.2010 - 06.2012

Travel Officer

Rotana Holding, Media Entertainment Company
06.2008 - 06.2010

Education

MBA -

IE University
09.2025

Bachler in Business Administration And Management

King Faisal University
05.2018

Accomplishments

  • First Local Female Manger in Boeing Middle East.
  • Co-Established Boeing's new HQ in Riyadh.
  • Co-Established Saudi Rotorcraft Support Company (SRSC) in Riyadh.
  • Saved the company ~$500K by identifying cost reduction opportunities in different operational sections.
  • Maintained 100% exceptional operational CPAR rating in all Vertical lift programs.
  • Improved invoice management process and maintained 99% accuracy ratio.
  • Earned C-19 Champion Plaque for creating COVID-19 and office operations handbook for Middle East region
  • Earned Service Culture Award - Standing Ovation for maintaining business continuity.

Certification

  • PgMP - Program Management Professional.
  • Lean 6 Sigma (green and black belt).
  • International Leadership Program.
  • English Language course at ELS Language Center (United States of America).

Languages

Arabic
Native
English
Native

Timeline

Business Support Manager

NEOM Company
10.2023 - Current

Senior Program Manager

The Boeing Company
12.2021 - 10.2023

Business Support Manager

The Boeing Company
06.2016 - 12.2021

Business Support Specialist – Operations Team Lead

The Boeing Company
12.2015 - 06.2016

Executive Office Administrator

The Boeing Company
09.2013 - 11.2015

Administration Officer

ABB Group, Automation Technologies
07.2012 - 08.2013

Legal Secretary

DLA Piper
07.2010 - 06.2012

Travel Officer

Rotana Holding, Media Entertainment Company
06.2008 - 06.2010

MBA -

IE University

Bachler in Business Administration And Management

King Faisal University

Similar Profiles

Create profile
Eman Yahya