EMERANT NFONGUEN
Dubai ,United Arab Emirates
Summary
Ambitious consultant eager to offer strong history of recreational travel to dynamic sales opportunity. Superior knowledge of resorts, amenities and attractions. Persuasive communicator with talent in sales and relationship management.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Travel Desk Consultant
Rayna Tours
Dubai, United Arab Emirates
01.2023 - Current
- Created and communicated clear, detailed itineraries ahead of travel.
- Utilised business travel expertise to design cost-effective corporate trips.
- Verified customer passports and documentation to travel.
- Advised customers on specific visa and passport requirements.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Recorded accurate passenger information to eliminate ticketing errors.
- Determined exact customer requirements and recommended destinations to suit.
Immigration Consultant
Visa Experts Immigration Services
Dubai, United Arab Emirates
03.2022 - 01.2023
- Collaborated with interpreters to prepare advice in native language of clients.
- Created strong cases by writing compelling Letters of Representation.
- Tailored and amended applications to drive efficiency and success rates.
- Established clear guidance and document templates for clients.
- Fast-tracked business visas for high-profile clients.
- Processed high application volumes to generate stable firm revenue.
Travel Consultant
Tripme Tourism
Dubai, United Arab Emirates
07.2020 - 08.2021
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Employed active listening and research skills to establish and maintain positive, loyal client relationships.
- Informed clients about cancellation policy and associated penalties.
- Strived to reach set sales and revenue targets.
- Confirmed payment of deposits from clients before commencing with bookings.
Sales Executive
Smart Rovers Travel and Tourism
Dubai, United Arab Emirates
02.2017 - 01.2020
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Analysed industry and competitor trends to enhance sales strategy.
- Assisted clients in planning and booking travel packages, flights, accommodations, and other travel-related services.
- Provided personalized recommendations and itineraries based on clients' preferences and budgets.
- Handled customer inquiries, resolved issues, and ensured customer satisfaction.
- Collaborated with various travel suppliers to negotiate deals and secure competitive rates for clients.
Education
High School Diploma - Marketing
Institut Universitaire du Golfe de Guinée
United Arab Emirates 09.2012 - 12.2016
Diploma - IATA Foundation
MNR Institute
Dubai, UAE 02.2019 - 06.2019
Diploma - Digital Marketing
Simplilearn
Dubai, UAE 04.2021 - 08.2021
Foundation degree - Associate Program in SEO and SMM
Tecswan International
Dubai, UAE 09.2022 - 12.2022
Skills
- Luxury travel arrangements
- VISA application assistance
- Tourism trend analysis
- Supplier negotiations
- CRM software management
- Global travel regulations
- Business travel
- International reservations
- Team building
- Leadership
Languages
English
Native
French
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Travel Desk Consultant
Rayna Tours
01.2023 - Current
Foundation degree - Associate Program in SEO and SMM
Tecswan International
09.2022 - 12.2022
Immigration Consultant
Visa Experts Immigration Services
03.2022 - 01.2023
Diploma - Digital Marketing
Simplilearn
04.2021 - 08.2021
Travel Consultant
Tripme Tourism
07.2020 - 08.2021
Diploma - IATA Foundation
MNR Institute
02.2019 - 06.2019
Sales Executive
Smart Rovers Travel and Tourism
02.2017 - 01.2020
High School Diploma - Marketing
Institut Universitaire du Golfe de Guinée
09.2012 - 12.2016
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