EMMANUEL OGBOKHUN
Sharjah,UAE
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Officer
Tahmeengroup
Median City, UAE
01.2021 - 01.2023
- Resolve weekly customer inquiries via phone and email, consistently exceeding targets
- Made outbound calls per day to follow up with customers who were overdue in their payments
- Helped develop new customer service training program that cut training time
- Handling sales record and marketing of sales and services
- Developing relationship with customer for company sales
- Ability to handle above 20 customer calls per day
Customer service representative
Geopet oil and gas limited
Mowe
01.2019 - 01.2021
- Perform and Handling sales record and customer information
- Handling customers enquiries and resolving task for customers
- Handling customers phone calls and replying email messages
- Welcoming customers and attending to face to face inquiries and ability to attend to over 20 customers
Education
Higher National Diploma - Electrical Electronic Engineering
The Federal Polytechnic Auchi
Auchi, Edo 01.2001 - 01.2003
Skills
- Customer engagement
- Empathy and compassion
- Time management
- Communication proficiency
- Conflict resolution
- Call centre experience
- Fluent in English language
- Positive attitude
- Effective listening
- Follow-Up procedures
- Inbound call handling
- Outbound call making
- Live chat support
- Email communication
- Customer Service
Personal Information
Visa status: Freelance visa
Custom
- Mr. Azeez Hamza Momo, MBMA Global FZC, +971523445716
- Mrs. Nafisat Folasade Adebayo, Geopet oil and gas Limited, +2349072643133
Languages
English
Fluent
References
References available upon request.
Timeline
Customer Service Officer
Tahmeengroup
01.2021 - 01.2023
Customer service representative
Geopet oil and gas limited
01.2019 - 01.2021
Higher National Diploma - Electrical Electronic Engineering
The Federal Polytechnic Auchi
01.2001 - 01.2003
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