EMNA GODCHA
Dubai,DU
Summary
Highly motivated Soft Service Manager and Quality Control Manager with & 15 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen & very willing to learn and develop new skills am reliable & dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive, identify & developed opportunities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Emirates Driving Institue
Dubai
06.2018 - 06.2024
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Soft Services Manager
Ejadah Asset Management Group (Idama)
03.2016 - 06.2018
- Responsible for budgets, P & L statements, quality control, staffing, training, work assignments and time cards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Soft Service Manager
SERVEU L.L.C (Facility Management)
01.2012 - 02.2016
- Responsible for budgets, P & L statements, quality control, staffing, training, work assignments and time cards.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Soft Service Manager
FITNESS FIRST- on behalf of SERVEU
- Handled 25 branches and provided cleaning services with 150 staff.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Soft Service Manager
Emirates NBD - on behalf of SERVEU
- Provided services for 128 branches of Emirates NBD and Emirates Islamic Bank with 300 staff.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Soft Service Manager
Etisalat on behalf of SERVEU
- Managed cleaning services for Etisalat 35 branches with 200 staff.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Soft Service Manager
Motor City - on behalf of SERVEU
- Providing cleaning services to all Motor City community with 350 staff.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Education
Bachelor of Science -
College of Technic Sousse Tunisia
Tunisia06.2010
Skills
- Ms Excel
- Ms Powerpoint
- Ms Word
- Trained Staff and using below machine for cleaning operations
- Power Boss Machine
- Scrubbing Machine
- Road Sweeper Machine
- Sentinel Machine
- High Pressure Machine
- Normal cleaning Machines
- CREATIVE
- INNOVATE
- HOBBIES
- TEAM WORK
- ORGANISATION
- Multitasking and Organization
- Positive Attitude
- Problem-Solving
- Documentation And Reporting
- Service Quality Management
- Quality Control
- Business Development
- Scheduling and Coordinating
- Computer Skills
Certification
- SERVEU - EMPLOYEE OF THE YEAR 2015, 2015, Given performance of excellence certificate of my efforts in achieving targets in a very cost effective manner with a good control of expenses on materials.
- UNION PROPERTIES - CERTIFICATE OF APPRECIATION 2015, 2015, Awarded certification of appreciation by Union Properties in recognition for my outstanding performance for the year 2015.
- UNION PROPERTIES - CERTIFICATE OF APPRECIATION 2014, 2014, Awarded certification of appreciation by Union Properties in recognition for my outstanding performance for the year 2014.
- DUABI MUNICIPALITY - CERTIFICATE OF APPRECIATION 2014, 2014, Awarded certification of appreciation by "Dubai Municipality" for efforts and outstanding contributions that had a great impact on making the activities of "Clean Up The World 2014".
- CERTIFICATE OF APPRECIATION - STAR OF MONTH AUG 2014, 08/2014, Given appreciation and recognition certificate by ServeU Management for hard working and excellence performance at Motor City.
- UNION PROPERTIES - STAR OF MONTH OCT 2015, 10/2015, Given appreciation and recognition certificate by Union Properties Management for hard working and excellence performance at Motor City.
Languages
ENGLISH
ARABIC
FRENCH
Personal Detail
07/22/88, TUNISIAN, MARRIED, EMPLOYMENT VISA
Personal Information
- Passport Date Of Issue: 11/19/14
- Passport Place Of Issue: ABU DHABI, UAE
- Passport Expiry Date: 11/18/18
- Title: SOFT SERVICES MANAGER
Timeline
Quality Control Manager
Emirates Driving Institue
06.2018 - 06.2024
Soft Services Manager
Ejadah Asset Management Group (Idama)
03.2016 - 06.2018
Soft Service Manager
SERVEU L.L.C (Facility Management)
01.2012 - 02.2016
Soft Service Manager
FITNESS FIRST- on behalf of SERVEU
Soft Service Manager
Emirates NBD - on behalf of SERVEU
Soft Service Manager
Etisalat on behalf of SERVEU
Soft Service Manager
Motor City - on behalf of SERVEU
Bachelor of Science -
College of Technic Sousse Tunisia