Enoch Toffah
Summary
Results-driven Laundry Supervisor with strengths in quality control and customer service excellence. Implements eco-friendly practices that reduce utility consumption, enhancing operational sustainability. Cultivates customer loyalty by effectively resolving complaints and maintaining high service standards.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Laundry Supervisor
Cleopatra Laundry
06.2023 - Current
- Provided high-quality service and outstanding customer experience by observing strict quality controls and service standards during laundry operations.
- Resolved customer complaints regarding laundry services, offering solutions to prevent recurrence.
- Received and addressed client concerns or complaints regarding laundry operations, fostering customer loyalty.
- Prepared monthly reports on laundry department performance, highlighting achievements and areas for improvement.
- Monitored utility consumption, implementing eco-friendly practices that reduced water and energy usage.
- Managed customer accounts and credit to ensure timely payments and accurate records.
- Prepared and issued monthly invoices and delivery notes to ensure accurate billing.
- Packaged fabrics and prepared orders for despatch to clients, working with delivery personnel in streamlining pick-ups and deliveries.
Janitorial Worker
Human Development Association International(HUDAI)
Accra, Ghana
11.2021 - 05.2023
- Maintained workspaces and rooms following infection control and prevention guidelines.
- Cleaned interiors, ensuring floors, carpets, windows, and walls met hygiene standards.
- Disinfect commonly used items like desks, door handles, office tools and phone.
- Demonstrated punctuality and reliability, adhering to scheduled cleaning times and consistently meeting high standards of work.
- Managed cleaning supplies inventory, ordering before depletion to ensure uninterrupted service delivery.
- Reported breakages and damages to facilitate timely repairs and maintain operational efficiency.
- Managed stocktaking and ordering of office kitchen supplies, such as coffee, tea and snacks.
Public Area Attendant
Accra Movenpick Ambassador Hotel
Accra, Ghana
09.2017 - 05.2023
- Maintained high standards of cleanliness and organisation in public areas, promoting a welcoming environment.
- Implemented deep cleaning schedules for public areas, ensuring thorough sanitation and upkeep.
- Operated industrial cleaning equipment, including floor polishers and carpet cleaners, following safety protocols.
- Trained new staff on proper cleaning techniques and the use of cleaning chemicals safely.
- Responded proactively to customer complaints, resolving issues promptly and professionally.
- Adhere to rules regarding health and safety and be aware of any company related practice.
Education
Diploma of Higher Education -
Accra Technical University
Accra, Ghana01-2023
Certificate of Higher Education - General Art
Chemu Senior High
Accra, Ghana01-2017
Skills
- Quality control
- Eco-friendly practices
- Customer service excellence
- Complaint resolution
- Billing accuracy
- Inventory management
- Operational efficiency
- Product knowledge
- Multitasking efficiency
- Efficient time management
- Detail orientation
- Teamwork
- Confidentiality
- Quick to adapt
Languages
English
Advanced
C1
Arabic
Beginner
A1
Hobbies
- Reading books
- Movies
- Visiting new places
- Dancing
Timeline
Laundry Supervisor
Cleopatra Laundry
06.2023 - Current
Janitorial Worker
Human Development Association International(HUDAI)
11.2021 - 05.2023
Public Area Attendant
Accra Movenpick Ambassador Hotel
09.2017 - 05.2023
Diploma of Higher Education -
Accra Technical University
Certificate of Higher Education - General Art
Chemu Senior High