Erving Cristobal Landicho
Sharjah
Summary
Dynamic and customer-focused professional with experience in service and production roles across diverse international settings. Demonstrated ability to enhance customer satisfaction, improve operational efficiency, and contribute to team success. Skilled in communication, problem-solving, and maintaining high standards in both customer service and production environments.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
SM Department Store, Lipa City
Lipa City, Batangas
01.2023 - 01.2024
- Maintained detailed records of customer interactions, orders and account status updates.
- Assisted in resolving customer complaints in a prompt manner.
- Contributed ideas for improving internal processes related to sales operations.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
PRODUCTION OPERATOR
Donggok Saneop (ju)
Sharjah
05.2014 - 11.2022
- Operated complex machinery and production equipment, ensuring efficient production runs and high-quality output
- Performed routine maintenance and troubleshooting on equipment, reducing downtime and increasing productivity by 80%
- Monitored production processes and made real-time adjustments to ensure product quality and compliance with specifications
- Implemented process improvements that resulted in an 80% reduction in waste and increased overall production efficiency
- Documented production data, including output rates and quality metrics, for reporting and analysis
- Participated in safety training programs and adhered to safety protocols, contributing to an 80% reduction in workplace accidents
SERVICE CREW
Jollibee
Sta. Rosa
01.2010 - 02.2011
- Delivered exceptional customer service by promptly addressing customer needs and inquiries, leading to a 60% increase in customer satisfaction ratings
- Operated the cash register and managed transactions efficiently, reducing errors and handling cash with accuracy
- Upsold menu items and promoted specials, contributing to a 50% increase in average order value
- Maintained a clean and organized work area, including adherence to food safety and sanitation protocols, ensuring compliance with health regulations
- Assisted with inventory management, including restocking supplies and managing inventory levels to prevent shortages
- Collaborated with team members to handle high-volume periods, demonstrating flexibility and teamwork to meet customer demands
The Alpha Hotel
Kumintang Ibaba
10.2009 - 11.2009
- Company Overview: On The Job Training
- On The Job Training
Education
Associate - Hotel and Restaurant Management
Lemery Colleges
03.2010
Secondary -
Maabud National High School
04.2004
Skills
- Excellent verbal and written communication skills
- Conflict resolution
- Customer service
- Empathy
- Professionalism
- POS systems
- Cash handling
- Financial record management
- Inventory management
- Stock replenishment
- Order processing
- Relationship Management
- Advanced MS Office skills
- Negotiation
- Healthcare acumen
- Networking
- Operational Excellence
- Sales
- Administration
References
Gimusoek, Business Manager, 27658 Chungchungbeok-du, Eumseong Gun, Sam Seong Myeon, Sanguk-Ri, 55 South Korea, 043878-690
Trainingandcertificates
- Korean Language, Overseas Academy Skills and Assessment Center Inc., Brgy. Blas F. Ople Building, EDSA corner Ave., Mandaluyong, Manila, 08/03/13
- The Alpha Hotel Certification (On The Job Training), Tolentino Road, Kumintang Ibaba, Batangas City, 10/27/09 - 11/18/09
Timeline
Inside Sales Representative
SM Department Store, Lipa City
01.2023 - 01.2024
PRODUCTION OPERATOR
Donggok Saneop (ju)
05.2014 - 11.2022
SERVICE CREW
Jollibee
01.2010 - 02.2011
The Alpha Hotel
10.2009 - 11.2009
Associate - Hotel and Restaurant Management
Lemery Colleges
Secondary -
Maabud National High School
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