Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eslam Mohamed Hassan

Eslam Mohamed Hassan

Dubai

Summary

Results-driven Catering & Operations Manager with 10+ years of experience in hospitality, food service, and large-scale catering operations across leading international brands. Proven expertise in team leadership, vendor coordination, food safety compliance, budgeting, and customer service excellence. Skilled at managing high-volume kitchens and catering logistics, ensuring seamless execution of events and operations while exceeding client expectations. Certified in Food Safety (L3 PIC), First Aid, Fire Safety, and Quality Control, with a strong record of driving compliance, reducing costs, and optimizing operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Site Operations Manager – Editions Dark Kitchens & HOP Warehouse

Deliveroo
11.2020 - Current
  • Lead catering-style operations across multiple kitchens, ensuring food safety compliance (L3 Food Safety) and efficient order delivery for large-scale customers.
  • Manage vendor relationships, kitchen partner performance, and compliance with Dubai Municipality standards, conducting weekly audits to maintain 100% compliance.
  • Supervise and schedule operational teams, reducing staff turnover and ensuring smooth shift coverage.
  • Control site budgets and OPEX costs, processing invoices and tracking expenses for telecom, utilities, cleaning, and compliance contractors.
  • Achieved significant improvements in PTA, order accuracy, and app rating metrics, directly boosting customer satisfaction.
  • Coordinated large-scale food production and dispatch, streamlining catering logistics and minimizing bottlenecks.
  • Led continuous improvement efforts, identifying areas of opportunity and driving positive change across the organization.

Assistant Manager – Five Guys (The Dubai Mall)

Rise LLC
11.2018 - 08.2020
  • Directed daily restaurant and catering-style operations in a high-volume QSR outlet.
  • Managed opening/closing, shift planning, and delegation for 30+ staff, ensuring seamless service during peak hours.
  • Monitored P&L, cost cards, and inventory to achieve food cost goals and minimize waste.
  • Maintained exceptional guest experience standards, achieving repeat business and strong customer feedback.
  • Trained and coached staff on service excellence, upselling, and compliance with food safety procedures.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.

Supervisor – Five Guys (JBR Branch)

Rise LLC
03.2016 - 10.2018
  • Supervised daily operations, trained staff across stations, and ensured compliance with quality and food safety standards.
  • Played a key role in launching Deliveroo integration, adapting operations for delivery and catering-style orders.
  • Delivered strong sales results through suggestive selling and customer engagement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Shift Supervisor / Team Member – KFC (Dubai Mall)

Kuwait Food Company
02.2014 - 02.2016
  • Supervised store operations, including inventory, staff scheduling, and shift performance.
  • Ensured compliance with cash handling, safety, and food hygiene procedures.
  • Trained and coached new staff, fostering teamwork and consistent service delivery.

Education

Financial Accounting, Technological College

Technological Matareya University

Skills

  • Catering & Event Operations
  • Food Safety & Hygiene Compliance
  • Vendor & Supplier Management
  • Staff Training & Leadership
  • Budgeting & Cost Control
  • Customer Service Excellence
  • Process Improvement & Audits
  • Large-Scale Kitchen Management
  • Facilities management
  • Asset management

Certification

  • L3 Food Safety PIC (Dubai Municipality)
  • First Aid (L2)
  • Fire Safety (L2)
  • Fire Warden (L2)
  • Quality Control Certification (Five Guys, UAE)
  • P&L, Inventory & Cost Control Training

Timeline

Site Operations Manager – Editions Dark Kitchens & HOP Warehouse

Deliveroo
11.2020 - Current

Assistant Manager – Five Guys (The Dubai Mall)

Rise LLC
11.2018 - 08.2020

Supervisor – Five Guys (JBR Branch)

Rise LLC
03.2016 - 10.2018

Shift Supervisor / Team Member – KFC (Dubai Mall)

Kuwait Food Company
02.2014 - 02.2016

Financial Accounting, Technological College

Technological Matareya University

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Eslam Mohamed Hassan