Esther Kiarie
Dubai
Summary
Dedicated and efficient waitress with extensive hospitality experience, including hostess roles. Proficient in customer service, multitasking, and computer skills. Strong mathematical abilities and exceptional interpersonal skills ensure accurate transactions and memorable guest experiences. Known for thriving under pressure and consistently maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Waitress
The Stem Hotel (4 Star Hotel)
09.2022 - 05.2024
- Serving food and beverages professionally with high customer service standards.
- Setting and cleaning tables and service areas.
- Handling customer complaints effectively.
- Checking with customers to ensure meal satisfaction and resolving any issues.
- Escorting customers to their tables.
- Explaining menu items, ingredients, and cooking methods.
- Informing customers of daily specials.
- Presenting menus and answering questions, making recommendations when requested.
- Removing dishes and glasses from tables and taking them to the kitchen for cleaning.
- Serving food and beverages to patrons, including specialty dishes as required.
Hostess
The Stem Hotel (4 Star Hotel)
08.2019 - 07.2022
- Welcoming hotel guests warmly and professionally, creating a great first impression.
- Providing accurate wait times and actively managing waiting lists to enhance guest satisfaction.
- Efficiently handling reservations using advanced booking systems.
- Escorting guests to dining or bar areas while highlighting venue features.
- Presenting menus and explaining special dishes and seasonal offers.
- Coordinating with wait staff and bartenders on real-time seating availability.
- Maintaining a clean and inviting reception area.
- Offering personalized attention to guests with specific needs (e.g., children and elderly).
- Promptly answering calls and addressing customer queries with detailed knowledge.
- Assisting wait staff and bartenders during peak times to ensure efficient service.
Waitress Trainee
Naivasha Kongoni Lodge
01.2019 - 06.2019
- Welcoming guests and presenting them with the menu.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, replenishing utensils, refilling glasses.
- Settling customer billing by cash or cards.
- Suggesting food and beverages to the guest and also try to upsell.
- Taking food and beverage orders.
- Performing basic cleaning tasks as needed and organizing serving areas.
- Reconcile the cash register at the end of the shift.
- Preparing a daily sales report, and assist with closing tasks.
Education
Diploma in Hospitality Management -
Amboseli Institute of Hospitality And Technology
Kenya03.2019
High School Diploma -
Muthurwa Girls' High School
Kenya12.2015
Skills
- Excellent interpersonal skills
- Extensive food and beverage knowledge
- Ability to work under pressure
- Superb customer service
- Logical thinker
- Detailed menu knowledge
- Proficient computer skills
- Exceptional time management
- Highly responsible and reliable
- Accurate order taking
- Extensive hospitality background
- Handling cash and credit transactions
- Compliant with health regulations
- Skilled at memorizing orders
Additional Information
Nationality: Kenyan
Visa Status: Visit Visa
Languages
English
Fluent (spoken and written)
Swahili
Fluent (spoken and written)
French
Conversational
References
Available upon request
Timeline
Waitress
The Stem Hotel (4 Star Hotel)
09.2022 - 05.2024
Hostess
The Stem Hotel (4 Star Hotel)
08.2019 - 07.2022
Waitress Trainee
Naivasha Kongoni Lodge
01.2019 - 06.2019
Diploma in Hospitality Management -
Amboseli Institute of Hospitality And Technology
High School Diploma -
Muthurwa Girls' High School
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