Esther Namumbya
United Arab Emirates,UAE
Summary
Highly skilled professional with expertise in telephone skills, communication, and order taking proficiency. Certified in alcohol serving and adept at tea and coffee brewing. Demonstrates effective sales techniques to enhance customer satisfaction and drive sales. Committed to leveraging skills to contribute to a dynamic team environment while pursuing career growth in the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
WAITRESS/HOSTESS
Park Hyatt Dubai Creek
Dubai, UAE
12.2021 - 02.2023
- Greet and escort customers to their tables
- Takes food and beverage orders from the guests
- Answer questions about the menu and food
- Carries out suggestive selling of food and drinks in the restaurant
- Performs all transaction tasks
- Communicate with the guests and provide assistance with their queries
- Communicate orders with the kitchen staff
- Observes guests and ensure their satisfaction with the food and service
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses and arranging all the miss and place
WAITRESS
IHG (Intercontinental hotel)
Doha
01.2018 - 10.2020
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables' clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Education
Diploma - Hotel Management
YMCA KAMPALA UGANDA
Kampala Uganda High School Certificate - Catering
KAMPALA HIGH SCHOOL
Kampala UgandaSkills
- Telephone Skills
- Communication Skills
- Order taking proficiency
- Alcohol serving certification
- Tea and coffee brewing
- Effective sales techniques
Languages
English
Fluent
Affiliations
- travelling
- making new friends
- internet browsing
- watching movies
Accomplishments
fire safety
first aid
food safety
Certification
fire safety
first aid
food safety
Custom
I hereby declare that the above furnished information is true to the best of my belief and knowledge.
Timeline
WAITRESS/HOSTESS
Park Hyatt Dubai Creek
12.2021 - 02.2023
WAITRESS
IHG (Intercontinental hotel)
01.2018 - 10.2020
Diploma - Hotel Management
YMCA KAMPALA UGANDA
High School Certificate - Catering
KAMPALA HIGH SCHOOL
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