Evelyn Newman
Dubai
Summary
Accomplished Uniform Standards Officer and Flight Purser at Emirates Airlines, adept in brand management and team leadership. Excelling in enhancing uniform standards across the network and leading cabin crew to exceed service expectations. Proven expertise in Crew training, complex problem-solving, and policy implementation, significantly improving operational efficiency and customer satisfaction. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Uniform Standards Officer
Emirates Airlines
02.2021 - Current
- Train between 90-120 new cabin crew and ground personnel on Emirates Uniform Standards as well as conduct fitting day sessions
- Oversee uniform standards for the entire Emirates Network collaborating with Supervisors to ensure Standards are met
- Conduct Audits at Dubai Airports and Emirates Aviation College to ensure standards are met and maintained
- Collect, arrange, and input information into database systems
- Conduct regular reviews of operations to identify areas of improvement
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Flight Purser
Emirates Airlines
09.2009 - Current
- Hold Cabin Supervisors, Cabin Crew, and Cabin Service Attendants accountable to service expectations to meet company and regulatory standards.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercise leadership capabilities by successfully motivating and inspiring a team of 26 Cabin Crew including Cabin Supervisors including.
- Proven ability to learn quickly and adapt to new situations.
- Process information quickly to take immediate action during planned or unplanned,Emergencies.
- Demonstrate strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
MBA - Aviation Management
Coventry University / Emirates Aviation University
UK / UAE07.2015
Bachelor of Arts - Airline Studies
West London College
London09.2007
Skills
- MS Excell
- MS Power Point
- Staff Training and Development
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Performance Evaluations
- Team Leadership
- Time Management
- Performance Management
- Policy Implementation
Affiliations
- Member Of EMCARE
- Providing compassionate assistance to survivors or family members following an aviation related accident. Also, caring for customers in the event of an incident such as medical offload or bereavement.
- Compliance Monitoring Flight Operations
- QC of what ASQS (Vendor of IQSMS) has uploaded into the system alogns with the IOSA Regulatory Cross Rerference Lists
- QC of what IATA has linked is accutate between IOSA ISARPs and CARS
Timeline
Uniform Standards Officer
Emirates Airlines
02.2021 - Current
Flight Purser
Emirates Airlines
09.2009 - Current
MBA - Aviation Management
Coventry University / Emirates Aviation University
Bachelor of Arts - Airline Studies
West London College
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