Marie Emairante Richardson
Dubai,UAE
Summary
I am professional, flexible and work for the best interest of the company, customers and the cabin crew. I have been working in the customer service industry for 18 years and have a passion for inspiring people around me. I like working in a positive dynamic environment, I am hard working with high expectations and can easily relate to others. I manage time well, communicate professionally and multi-task with efficiency. I use my first hand knowledge to ensure that my customer's experience exceed their expectations. I promote a safe working environment for my team and my customers.
Overview
22
22
years of professional experience
Work history
Uniform standards Officer
Emirates Airline
04.2025 - Current
- Upholding company image by strictly adhering to uniform standards and grooming policies.
- Monitored compliance with uniform standards, ensuring professionalism at all times.
- Trained new staff members on uniform and grooming standards to maintain consistency.
- Handled queries regarding uniform issues and provided timely solutions.
- Liaised with training teams and suppliers for quality control of uniforms.
- Supported crew with last-minute uniform replacements to ensure readiness before duty.
Flight Purser
Emirates Airlines
Dubai, UAE
10.2022 - Current
- Managed all resources, ensuring compliance with safety, security, and service standards.
- Demonstrated business awareness, factoring decisions into customer and crew impacts.
- Identified opportunities to enhance customer experience and consistently delivered exceptional service.
- Allocated manpower effectively based on skills, qualifications, and customer profiles.
- Exercised duty of care towards cabin crew during all duties, including overseas assignments.
- Utilised KIS application to record customer information and produce accurate reports.
- Investigated customer complaints thoroughly, applying appropriate service recovery measures.
- Acted as brand ambassador by maintaining a professional image and guiding cabin crew conduct.
Cabin Supervisor
Emirates Airlines
Dubai, UAE
12.2015 - 09.2022
- Ensuring impeccable cabin appearance in Business class or Economy class. Report any shortfall to the purser.
- Motivating team talk for great inflight customer experience.
- Ensuring safety, security and service standards are met at all times.
- Providing care to medical cases as per Emirates procedures.
- Managing crew performance.
- Providing a good communication channel protocol.
Product Development(ODM)
Emirates Airlines
Dubai
04.2016 - 09.2016
- Working and generate ideas on MOD and KIS applications before launch.
- Creating reference guides and updating them on portal for cabin crew.
- Working as a team for training guides for the crew.
- Training the Grade 1 and cabin supervisors at headquarters on the MOD applications.
- Inputting data in excel sheets for each flights with MOD trials.
Business promotion
Emirates Airline
Dubai, UAE
11.2012 - 11.2015
- Brand ambassador for football events in Paris.
- Business promotion for promotional flights for eg Launching of A380 flights to Mauritius. Representing the airline and answering queries from stakeholders and the media.
- Dispatched as brand ambassador to represent Emirates Airline impeccable image and uniform standards for events.
- Static tour in Mauritius and in Prague to promote Emirates airline and the Airbus A380.
First Class Flight Attendant
Emirates Airlines
Dubai, UAE
11.2012 - 03.2015
- Working in FC cabin with a high level of attention to details.
- Making sure the cabin is impeccable.
- Report any shortfall to the purser.
- Tailored service for each of our First class customer.
- Ensuring high levels of service standards met at all times.
- Ensuring a safe working environment for my colleagues and for our customers.
- Management of catering checks and report any discrepancies to the purser.
- Checking customer profiles and making sure special requirements or preferences are met.
Customer Service Officer
Air Mauritius
, Mauritius
03.2004 - 03.2010
- Passenger handling of seats, luggage and special requirements.
- Handling of VIP and State lounge delegations for smooth check in and boarding process.
- Meet and assist VIPs.
- Excellent customer care and following up on emails in the Air Mauritius lounge.
- Ensuring a safe working environment for passengers and colleagues.
Education
Notre Dame College
Certificate of Higher Education - French, Mathematics, Accounting, General Paper, English Literature
Notre Dame college
Mauritius11.2020
Diploma of Higher Education - Tourism Management
Hotel School of Mauritius
Mauritius06.2003
Skills
- Committed to safety in all operations
- Problem solving, self motivation and works well under pressure
- Excellent leadership, customer service and multi tasking
- Teamwork and leadership working within a multi cultural envirinment
- Fast learner
- Microsoft word, Excel and Power point
Additional Information
I conduct mystery shopper assessments in high-end restaurants in Dubai and provide feedback through detailed evaluation reports, which are benchmarked for consistency and applicability, to assist the venue concerned to raise standards and improve the overall customer experience.
Hobbies
- Swimming
- Tennis
- Walking
- Reading
Timeline
Uniform standards Officer
Emirates Airline
04.2025 - Current
Flight Purser
Emirates Airlines
10.2022 - Current
Product Development(ODM)
Emirates Airlines
04.2016 - 09.2016
Cabin Supervisor
Emirates Airlines
12.2015 - 09.2022
Business promotion
Emirates Airline
11.2012 - 11.2015
First Class Flight Attendant
Emirates Airlines
11.2012 - 03.2015
Customer Service Officer
Air Mauritius
03.2004 - 03.2010
Notre Dame College
Certificate of Higher Education - French, Mathematics, Accounting, General Paper, English Literature
Notre Dame college
Diploma of Higher Education - Tourism Management
Hotel School of Mauritius