Fadi Majd
Dubai
Summary
Senior Accountant Excellent customer relationship, strong communication skills, time management, teamwork, organization and attention to details, analytical and solving problems skills, verify and post day to day accounting operations,Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Abu Dhabi Commercial Bank (ADCB)
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Teller & Customer Service
Al Ansari Exchange
03.2022 - Current
- Bank & Finance
- Answering the phone calls , inquiries and help customer
- Make a Telex Transfer and foreign currencies exchange
- Ensuring accurate delivery of cash to customers
- Responsible of dealing with other bank to sell and purchase currencies filing the necessary documents issued by the management and supporting documents of the big amount money transaction
Chief Accountant
Stars
11.2021 - 07.2022
- Mall and Sweets Factory
- Administrating payrolls and controlling income and expenditures
- Auditing financial information
- Analyzing accounts and business plans
- Financial forecasting and risk analysis
- Providing tax planning services
- Preparing accounts and tax returns
Accountant trainee
Trust
09.2019 - 11.2019
- Car insurance
- Adding new customer account
- Checking accounts receivables
Accountant
concrete Factory, Palestine
06.2019 - 09.2019
- Daily data entry of buying and selling
- Processing tax statements
- Monitoring spending and budget
- Analyzing financial data
Accountant Trainee
Bank Of Palestine
02.2019 - 06.2019
- Reviewing the daily receivables at the end of the day
Education
Bachelor of Accounting -
Najah National University
04.2019
Skills
- Attention to details Team leader ability to memorize public speaking Searching for problem solving Teamwork
- Work under pressure motivate volunteer work reading
- Customer Service
- Customer Data Confidentiality
- Customer Relationship Management
- Policy and Procedure Adherence
- Selling Skills
- Quality Assurance
- Account Management
- Inbound and Outbound Calling
- POS Systems and Ordering Platforms
- Producer Assistance
Certification
- [AML & CFT], [ Ambition University][Dubai] - 2022
- [ AntiBribery and Corruption , Ambition University - 2022
- [ Compliance Foundations ], [Ambition University] - 2022
- [ Operational Risk Management ], Ambition University - 2022
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Abu Dhabi Commercial Bank (ADCB)
07.2022 - Current
Teller & Customer Service
Al Ansari Exchange
03.2022 - Current
Chief Accountant
Stars
11.2021 - 07.2022
Accountant trainee
Trust
09.2019 - 11.2019
Accountant
concrete Factory, Palestine
06.2019 - 09.2019
Accountant Trainee
Bank Of Palestine
02.2019 - 06.2019
Bachelor of Accounting -
Najah National University
Similar Profiles
Vanitha KrishnanVanitha Krishnan
Relationship Manager-Excellency at Abu Dhabi Commercial Bank, ADCBRelationship Manager-Excellency at Abu Dhabi Commercial Bank, ADCB
Mostafa AbdelhamidMostafa Abdelhamid
Teller / Customer Service Agent at Abu Dhabi Commercial Bank (ADCB)Teller / Customer Service Agent at Abu Dhabi Commercial Bank (ADCB)
AHMED MUSTAFAAHMED MUSTAFA
Personal Finance and Credit Card Representative at Abu Dhabi Commercial Bank (ADCB)Personal Finance and Credit Card Representative at Abu Dhabi Commercial Bank (ADCB)