Fahad Ali
Dubai,UAE
Summary
Highly adaptable and detail-oriented professional with strong foundation in customer care, communication, and team management. Demonstrates exceptional multitasking abilities, flexibility, and interpersonal skills to effectively manage diverse responsibilities in dynamic environments. Recognized for being a fast learner with a commitment to delivering excellence through precision and collaboration.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Travel Consultant
Mayra Tours
Dubai, UAE
04.2024 - Current
- Advised clients on travel destinations and packages tailored to interests and budgets, ensuring optimal choices.
- Educated clients on visa requirements and travel documentation processes to ensure smooth travel.
- Managed changes, cancellations, and rebooking to improve customer experience while ensuring compliance with airline policies.
Customer Service Executive
DUBAI AIRPORTS
Dubai, UAE
02.2021 - 10.2023
- Resolved customer complaints and fulfilled special service requests (e.g., wheelchair assistance, VIP services) to promote passenger satisfaction.
- Provided support to traveller's facing delays, cancellations, or rebooking needs, ensuring clear and empathetic communication.
- Assisted passengers with flight information, check-in procedures, gate directions, and baggage concerns, enhancing overall travel experience.
- Coordinated with airline staff, ground handling teams, and security personnel to facilitate seamless customer journeys.
- Maintained updated knowledge of airport policies, airline procedures, and safety regulations.
Receptionist & Customer Service
WASL ASSET MANAGEMENT
Dubai, UAE
02.2018 - 02.2021
- Handled customer inquiries, complaints, and requests through phone, email, and in-person, resolving issues effectively.
- Greeted and assisted visitors and clients, enhancing their experience with professional service.
- Managed multi-line phone system, efficiently directing calls and ensuring accurate message delivery.
- Scheduled appointments and coordinated meeting rooms and calendars for staff.
- Processed incoming and outgoing mail, deliveries, and office correspondence.
Customer Service Executive
TANFEETH EMIRATES NBD
Dubai, UAE
11.2017 - 02.2018
- Responded to customer inquiries promptly and professionally.
- Provided accurate, valid, and complete information using the right methods/tools.
- Maintained customer records by updating account information in CRM software.
- Collected customer feedback and provided suggestions for service improvement.
- Met or exceeded performance targets, including customer satisfaction, response time, and issue resolution rates.
Customer Service Executive
EMIRATES ISLAMIC BANKS
Dubai, UAE
11.2014 - 11.2017
- Responded to customer inquiries promptly and professionally.
- Resolved product or service issues by clarifying customer complaints and determining the cause of the problem.
- Provided accurate, valid, and complete information using the right methods/tools.
- Maintained customer records by updating account information in CRM software.
Customer Service Agent
ABRAN TRADERS
Sialkot, Pakistan
01.2011 - 10.2014
- Implemented effective upselling techniques, increasing average transaction value.
- Managed inventory efficiently, reducing stock discrepancies by 25%.
- Utilized CRM tools to track sales leads, improving follow-up success rate.
- Resolved customer complaints swiftly, achieving 95% satisfaction rate.
Education
Associate of Arts - Humanities
Punjab College
Sialkot, Pakistan 01.2011 - 01.2013
High School Diploma - Bio Sciences
Govt High School
Sialkot, Pakistan 01.2007 - 01.2011
Skills
- Customer Care
- Communication
- Detail Oriented
- Multitasking
- Flexibility
- Fast Learner
- Interpersonal Skills
- Team Management
- Adoptive
LANGUAGES
English
Urdu
Punjabi
Hindi
Arabic
Timeline
Travel Consultant
Mayra Tours
04.2024 - Current
Customer Service Executive
DUBAI AIRPORTS
02.2021 - 10.2023
Receptionist & Customer Service
WASL ASSET MANAGEMENT
02.2018 - 02.2021
Customer Service Executive
TANFEETH EMIRATES NBD
11.2017 - 02.2018
Customer Service Executive
EMIRATES ISLAMIC BANKS
11.2014 - 11.2017
Customer Service Agent
ABRAN TRADERS
01.2011 - 10.2014
Associate of Arts - Humanities
Punjab College
01.2011 - 01.2013
High School Diploma - Bio Sciences
Govt High School
01.2007 - 01.2011