Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MOHAMED HUSSEIN

MOHAMED HUSSEIN

Bur Dubai,United Arab Emirates

Summary

Enthusiastic Customer Service Agent with [Number] years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Travel consultant

MIAMI TOURISM & IMMIGRATIONS
Dubai, UNITED ARAB EMIRATES
08.2022 - Current
  • Advised customers on visas and travel safety.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.

Customer service agent

Carrefour
ALEXANDRIA, EGYPT
03.2021 - 06.2022
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
  • Participated in staff meetings to discuss new developments.
  • Established positive relationships with clients by going extra mile to build rapport.

Customer service agent

NATIONAL BANK( AL AHLY BANK)
ALEXANDRIA, EGYPT
06.2016 - 11.2020
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Acted as first point of contact for customer issues and queries.
  • Processed product orders accurately and promptly, maximising customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Customer service agent

ETISALAT
ALEXANDRIA, EGYPT
11.2013 - 02.2016
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Bachelor of Arts - ANTHROPOLOGY

ALEXANDRIA UNIVERSITY
ALEXANDRIA
09.2015 - 06.2021

Skills

  • Travel itinerary management
  • Tourism trend analysis
  • Travel safety compliance
  • Client needs assessment
  • Lead management
  • Advanced product knowledge
  • Payment processing
  • Office 365 usage
  • Microsoft Office Suite
  • Customer care

Languages

Arabic
Native
English
Fluent

Timeline

Travel consultant

MIAMI TOURISM & IMMIGRATIONS
08.2022 - Current

Customer service agent

Carrefour
03.2021 - 06.2022

Customer service agent

NATIONAL BANK( AL AHLY BANK)
06.2016 - 11.2020

Bachelor of Arts - ANTHROPOLOGY

ALEXANDRIA UNIVERSITY
09.2015 - 06.2021

Customer service agent

ETISALAT
11.2013 - 02.2016

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MOHAMED HUSSEIN