MOHAMED HUSSEIN
Bur Dubai,United Arab Emirates
Summary
Enthusiastic Customer Service Agent with [Number] years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Travel consultant
MIAMI TOURISM & IMMIGRATIONS
Dubai, UNITED ARAB EMIRATES
08.2022 - Current
- Advised customers on visas and travel safety.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
Customer service agent
Carrefour
ALEXANDRIA, EGYPT
03.2021 - 06.2022
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going extra mile to build rapport.
Customer service agent
NATIONAL BANK( AL AHLY BANK)
ALEXANDRIA, EGYPT
06.2016 - 11.2020
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Acted as first point of contact for customer issues and queries.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer service agent
ETISALAT
ALEXANDRIA, EGYPT
11.2013 - 02.2016
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Bachelor of Arts - ANTHROPOLOGY
ALEXANDRIA UNIVERSITY
ALEXANDRIA 09.2015 - 06.2021
Skills
- Travel itinerary management
- Tourism trend analysis
- Travel safety compliance
- Client needs assessment
- Lead management
- Advanced product knowledge
- Payment processing
- Office 365 usage
- Microsoft Office Suite
- Customer care
Languages
Arabic
Native
English
Fluent
Timeline
Travel consultant
MIAMI TOURISM & IMMIGRATIONS
08.2022 - Current
Customer service agent
Carrefour
03.2021 - 06.2022
Customer service agent
NATIONAL BANK( AL AHLY BANK)
06.2016 - 11.2020
Bachelor of Arts - ANTHROPOLOGY
ALEXANDRIA UNIVERSITY
09.2015 - 06.2021
Customer service agent
ETISALAT
11.2013 - 02.2016
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