Faisal Shaikh

Duty-free Retail - Terminal A, Zayed International Airport (Pre-Opening Team)

• Selected for pre-opening team to launch duty-free retail operations at Terminal A, Zayed International Airport, world's largest airport terminal.
• Delivered expert product consultation on premium Wines, Spirits, Tobacco and Cigars.
• Maintained planogram compliance and executed FIFO inventory rotation, Stock counts, and price audits to ensure full duty-free standards and shrinkage control. BW (sales and performance reports), Fiori (store inventory system).
• Sales Growth: Successfully engaged with customers and utilized cross-selling techniques along with team, leading to significant daily sales increase of 10-30%.
• Product Knowledge Expertise: Maintained up-to-date knowledge of new arrivals and inventory changes, enabling effective customer assistance and enhanced shopping experiences.
• Efficient Cash Handling: Accurately processed transactions using POS systems, efficiently handled various payment methods, and ensured customers received correct receipts and changes.
• Effective Team Leadership: Provided guidance and support to junior sales associates, successfully assisted with training and onboarding new staff, and fostered positive and collaborative work environment.
• Adherence to Compliance: Strictly adhered to company policies and procedures, including safety, security, and regulatory compliance, ensuring correct verification of customers' ages for age-restricted products and proper handling and storage of merchandise.
• Accurate Sales Reporting: Compiled and maintained detailed records of daily sales transactions, effectively tracked performance against targets and generated insightful reports for management as required.
• Proactive Problem-solving: Promptly and effectively resolved customer complaints or issues, escalated complex problems to management when necessary, and consistently strived to ensure positive shopping experience for all customers.
• Boosted team morale by implementing regular training and development sessions.
• Trained junior staff members, enhancing their product knowledge and sales skills.

• Enhanced Visual Merchandising: Contributed to attractive and effective product displays, maintained store cleanliness and order, and ensured all products were accurately labeled, enhancing overall shopping experience.
• Coordinated promotional events to attract new customers.
• Customer Service Excellence: Consistently provided exceptional customer service, effectively addressing any concerns or issues, resulting in high customer satisfaction and increased customer loyalty.
• Oversaw customer service department for improved client satisfaction levels.
• Boosted team morale by implementing regular training and development sessions.
• Pitched innovative ideas at regional sales meetings, driving store visibility and reach.
• Managed customer complaints effectively, restoring confidence in products and services.
• Implemented visual merchandising standards for appealing store layout.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Analysed sales to identify top-performing products.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Incentivised team by creating reward scheme.
• Led successful team of 4.

• Raised brand awareness through strategic sales campaigns for market influence.
• Scheduled high-level B2B sales meetings to secure large-scale contracts.
• Delivered engaging sales presentations at industry events to attract customers and partners.
• Negotiated difficult terms to close deals without sacrificing profitability.
• Rolled out cross-selling initiatives to increase sales volume and profit margins.
• Prioritised tasks under pressure to keep operations running smoothly during peaks.
• Generated sales revenue through targeted marketing strategies and aggressive outreach.
• Handled customer queries quickly to resolve issues and maintain satisfaction.
• Demonstrated products with high quality to lift customer engagement.